JESSICA LUCAS

Prepared, issued, and managed company invoices accurately and punctually.
Handled incoming and outgoing calls, addressing client and supplier queries professionally.
Coordinated job bookings and maintained precise schedules to facilitate operations.
Ordered tools, equipment, and materials to ensure availability for ongoing projects.
Maintained records and documentation to support daily office administration.
Prioritised multiple tasks to meet deadlines while assisting office staff and field teams.
Resolved queries swiftly to minimise disruption to operations.
Collaborated closely with managers and workmen to optimise workflow efficiency.

Assisted customers in a friendly and professional manner, handling queries and providing support at till.
Managed cash, card and fuel transactions with precision.
Followed strict procedures regarding fuel safety and site regulations.
Restocked shelves while monitoring stock levels for product availability.
Resolved unexpected issues, such as pump errors and customer complaints, efficiently.
Collaborated with colleagues to ensure smooth petrol station operations.
Communicated clearly with customers and staff, both in person and via intercom.
Maintained clean, safe, and well-presented work areas at all times.

• Managed payroll processes for employees using Excel and QuickBooks, ensuring accurate and timely payments in compliance with UK regulations and company policies.
• Utilised Excel spreadsheets to track and organise payroll data, including employee hours, deductions, and bonuses, ensuring precision and efficiency in calculations.
• Conducted regular audits of payroll records in Excel and QuickBooks to identify discrepancies, resolve issues, and maintain data integrity.
• Collaborated with HR department to gather employee information, update payroll records, and address payroll-related inquiries and requests.
• Prepared and submitted payroll reports to HM Revenue & Customs (HMRC) using Payroll Manager, ensuring compliance with PAYE, National Insurance contributions, and pension requirements.
• Assisted in the implementation and testing of payroll system upgrades or enhancements, providing valuable insights and feedback to improve efficiency and effectiveness.
• Provided training and support to colleagues on the use of Excel and QuickBooks for payroll-related tasks, promoting knowledge sharing and skill development within the team.

• Coordinated the dispensing and delivery of medication to care homes and individual clients, ensuring timely and accurate distribution in accordance with prescriptions and healthcare regulations.
• Liaised with care home staff and healthcare professionals to gather medication orders, clarify dosage instructions, and address any medication-related concerns or queries.
• Conducted medication stock management, including inventory control, expiry date monitoring, and reordering of medications to maintain adequate supply levels for care home residents and individual clients.
• Prepared medication blister packs and dosage sachets according to individual patient needs and prescription requirements, ensuring correct dosages and medication adherence.
• Maintained accurate medication records, documentation and controlled drug registers, in compliance with legal and regulatory requirements.
• Provided medication advice to care home staff and individual clients on potential side effects and drug interactions, promoting safe and effective medication use.
• Collaborated with pharmacists and pharmacy technicians to resolve medication-related issues, such as medication shortages, substitutions, or dosage adjustments, to ensure continuity of care for patients.
• Participated in multidisciplinary team meetings and case conferences to discuss patient care plans, medication management strategies, and adherence to treatment protocols for care home residents and individual clients.

• Provided excellent customer service in a farm shop environment.
• Assisted customers with product selection and inquiries.
• Maintained shop cleanliness and organised displays.
• Operated cash tills and managed transactions.
• Supported inventory management and stocking activities.
• Ensured adherence to food safety and hygiene standards.
• Contributed to a positive team environment and farm promotion.