Jessica Leal
Rugby,WAR
Summary
Organised, independent worker with strong time management skills. Detail-orientated and able to learn new tasks quickly and effectively. Possessing excellent an excellent memory and aptitude for calculations.
Overview
8
8
years of professional experience
Work history
Barista
the stag maidwell
Northampton, Northamptonshire
2019.01 - 2021.04
- Delivered top-quality coffee and beverages to ensure customer satisfaction.
- Provided personalised beverage recommendations to strengthen customer rapport.
- Provided a welcoming atmosphere to customers, promoting return visits.
- Upheld excellent relationships with regular clients fostering loyalty and repeat business.
- Trained new staff members on café operations, fostering teamwork and consistency.
- Collaborated with team members during busy periods improving workflow efficiency.
- Communicated effectively with kitchen staff ensuring seamless service delivery.
- Performed cash handling duties accurately to maintain financial integrity.
Bartender and front of house
the stag maidwell
Northampton, Northamptonshire
2021.04 - Current
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
- Greeted guests warmly upon arrival, creating a welcoming atmosphere.
- Created an inviting atmosphere through friendly interaction with customers.
- Developed rapport with regular patrons fostering a loyal customer base.
- Handled complaints effectively, resulting in increased customer satisfaction.
- Assisted guests with queries or requests for optimal guest experience.
- Promoted special events and offers effectively leading to increased footfall on those days.
- Managed stock levels efficiently, preventing shortage during peak hours.
- Processed payments accurately reducing discrepancies at end of shift tallying.
Education
GCSEs -
Guilsborough Academy School
Northampton, Northamptonshire 09/2012 - 06/2017
health and fitness studies Level 1 -
Moulton College
Moulton 09/2017 - 06/2018
barista -
Inspiro Learning
online 01/2019 -
Skills
- Cash handling
- Opening and closing
- Customer service
- Problem-solving
- Adapts under pressure
- Motivated team player
- Organisational adaptability
Affiliations
- hiking
- gardening
Timeline
Bartender and front of house
the stag maidwell
2021.04 - Current
Barista
the stag maidwell
2019.01 - 2021.04
barista -
Inspiro Learning
01/2019 -
health and fitness studies Level 1 -
Moulton College
09/2017 - 06/2018
GCSEs -
Guilsborough Academy School
09/2012 - 06/2017