Summary
Overview
Work history
Education
Skills
Affiliations
References
Additional information
Timeline
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Jessica King

Jessica King

Litchborough,Northamptonshire

Summary

I am accomplished hospitality professional with extensive experience in enhancing customer satisfaction and mastering restaurant etiquette. This demonstrates a sales-driven approach and expertise in handling difficult customers, ensuring guest satisfaction through excellent communication and professional demeanour. I have had experience in event coordination, table setting, and managing payments and transactions and I consistently maintain punctuality and reliability. Committed to leveraging hospitality background to drive customer satisfaction and operational excellence.

Overview

1
1
year of professional experience
2
2
years of post-secondary education

Work history

Hospitality waiter

The Angel Hotel
Bury St Edmunds, Suffolk
07.2025 - 10.2025
  • Coordinated with chefs regarding special orders or dietary restrictions from guests,.
  • Handled reservations accurately, ensuring seamless guest arrival process.
  • Practised excellent cash handling skills for accurate transactions.
  • Adhered to all safety and hygiene regulations, promoting a safe working environment,.
  • Streamlined order taking process, enhancing overall efficiency.
  • Provided high level customer service which boosted repeat business.
  • Served meals professionally and courteously, creating a positive impression on guests,.
  • Maintained professional demeanour whilst handling customer complaints, resulting in resolved issues.
  • Settled bill payments swiftly, improving customer satisfaction rates,.
  • Managed large groups efficiently, ensuring a memorable dining experience.
  • Warmly greeted guests upon arrival to create welcoming atmosphere.
  • Managed timing standards in food deliveries to minimise delays.

Hospitality waiter

Giggling Squid
Bury St Edmunds, Suffolk
11.2024 - 04.2025
  • Performed cleaning tasks, maintaining a tidy dining area.
  • Provided prompt service, elevating customer satisfaction.
  • Input customer orders into ticketing system and noted special restrictions or choices.
  • Conversed with customers about food and beverage desires, suggesting items best matching preferences.
  • Answered questions about menu item ingredients, cooking methods and costs to assist with decisions.

Barista

Midgar
Bury St Edmunds, Suffolk
06.2024 - 11.2024
  • Provided a welcoming atmosphere to customers, promoting return visits.
  • Collaborated with team members during busy periods improving workflow efficiency.
  • Delivered exceptional service to customers for their enjoyment and comfort.
  • Enhanced bar efficiency by keeping work areas tidy and well-stocked.
  • Upheld excellent relationships with regular clients fostering loyalty and repeat business.
  • Communicated effectively with kitchen staff ensuring seamless service delivery.
  • Warmly greeted and served customers, promptly processing payments to minimise wait times.
  • Built and nurtured customer loyalty by remembering personal preferences.

Education

GCSEs - Art

Finborough School
Bury St Edmunds, Suffolk
03.2022 - 06.2022

GCSEs - English Lanuage

Finborough School
Bury St Edmunds, Suffolk
03.2022 - 06.2022

GCSEs - Performing Arts

Finborough School
Bury St Edmunds, Suffolk
03.2022 - 06.2022

A-Levels - Performing Arts

Finborough School
Bury St Edmunds, Suffolk
07.2023 - 06.2024

NVQ Level 3 - Hospitality supervision and Events Management

West Suffolk College
Bury St Edmunds, Suffolk
09.2023 - 03.2024

Skills

  • Handling difficult customers
  • Sales-Driven approach
  • Punctuality consistency
  • Customer satisfaction enhancement
  • Restaurant etiquette mastery
  • Guest satisfaction focus
  • Table setting expertise
  • Handling payments and transactions
  • Event coordination experience
  • Excellent communication
  • Professional demeanour
  • Extensive hospitality background

Affiliations

  • In my spare time I tend to go to the golf course with my parents to either watch them play or play myself. I also enjoy baking and organising days out with my friends and family, I like to know what is going on!

References

References available upon request.

Additional information

I find I am a very confident speaker and i like to have things planned accordingly. I believe this has come from multiple years of working front of house in hospitality where you are in a constant hectic and stressful bubble.


I tend to pick up new things quite quickly and I am able to adapt to changes in circumstances and situations in a suitable manner.

Timeline

Hospitality waiter

The Angel Hotel
07.2025 - 10.2025

Hospitality waiter

Giggling Squid
11.2024 - 04.2025

Barista

Midgar
06.2024 - 11.2024

NVQ Level 3 - Hospitality supervision and Events Management

West Suffolk College
09.2023 - 03.2024

A-Levels - Performing Arts

Finborough School
07.2023 - 06.2024

GCSEs - Art

Finborough School
03.2022 - 06.2022

GCSEs - English Lanuage

Finborough School
03.2022 - 06.2022

GCSEs - Performing Arts

Finborough School
03.2022 - 06.2022
Jessica King