Jessica Kemp
St Austell,Cornwall
Summary
Accomplished professional with extensive expertise in customer service, sales, and hospitality. Demonstrates exceptional skills in delegation mastery, resilience building, and complaint resolution. Proficient in cash handling, order processing, and stock control, ensuring seamless operations and customer satisfaction. Adept at training and development, fostering a knowledgeable and efficient team. Committed to maintaining health and safety standards while overseeing booking systems and inventory data management.
Experienced team member bringing over two years of related experience. Motivated, conscientious worker confident using initiative and problem-solving skills to contribute to teams in diverse, customer-facing environments.
Overview
4
4
years of professional experience
1
1
Certification
Work history
Team member
Travelodge
St Austell, Cornwall
07.2023 - Current
- Optimised inventory control for streamlined operations.
- Managed cash register transactions for accurate record keeping.
- Facilitated customer relations for increased brand loyalty.
- Maintained high standards of food hygiene, securing customer trust.
- Completed Aspire level 1 and 2 and fully trained on all departments.
- Reduced waste by implementing recycling initiatives.
- Handled difficult customers, resulting in conflict resolution.
- Assisted in stock take, maintaining sufficient inventory at all times.
- Provided excellent customer service to enhance business reputation.
- Demonstrated proper food handling and safety standards.
Duty manager
Super Tramp Parks
Bodmin, Cornwall
01.2022 - 07.2023
- Managed front-of-house operations to maintain a high level of service.
- Streamlined workflow processes, enhancing overall efficiency of the establishment.
- Liaised with suppliers regularly, maintaining strong business relationships.
- Achieved smooth daily operations by overseeing staff and delegating tasks efficiently.
- Promoted a safe working environment by enforcing health and safety regulations strictly.
- Conducted training sessions for new employees, enhancing team competence.
- Handled complaints professionally, leading to improved customer retention rates.
Education
Foundation Degree in Science - Biological Sciences
University of Plymouth
Plymouth 09/2022 - 08/2024
Diploma of Higher Education - Applied Science
Callywith College
Bodmin 09/2020 - 07/2022
Certificate of Higher Education - Business
Callywith College
Bodmin 09/2019 - 07/2020
Skills
- Delegation mastery
- Resilience building
- Cash handling
- Customer Service
- Product knowledge
- Sales expertise
- Order processing
- Training and Development
- Complaint resolution
- Hospitality and foodservice
- Stock control
- Booking system oversight
- Till management and banking
- Health and safety standards
- Staff training and development
- Inventory data management
Certification
- Fully first aid trained
- Level 2 Food and Hygiene certificate
- Level 1 and 2 Aspire internal management training
Timeline
Team member
Travelodge
07.2023 - Current
Duty manager
Super Tramp Parks
01.2022 - 07.2023
Foundation Degree in Science - Biological Sciences
University of Plymouth
09/2022 - 08/2024
Diploma of Higher Education - Applied Science
Callywith College
09/2020 - 07/2022
Certificate of Higher Education - Business
Callywith College
09/2019 - 07/2020
Similar Profiles
Brandon Scott PerryBrandon Scott Perry
Assistant manager at TravelodgeAssistant manager at Travelodge
AYMAN MOHAMUDAYMAN MOHAMUD
Receptionist at TravelodgeReceptionist at Travelodge
Robyn OsborneRobyn Osborne
Hotel Manager at TravelodgeHotel Manager at Travelodge
Robert BartlettRobert Bartlett
Close protection officer at FreelanceClose protection officer at Freelance
Marie TimmsMarie Timms
Port and Transport Manager at Imerys Minerals LtdPort and Transport Manager at Imerys Minerals Ltd