Summary
Overview
Work history
Education
Skills
Languages
Accomplishments
Certification
References
Timeline
Generic
Jessica Kelly

Jessica Kelly

Slough,Berkshire

Summary

An experienced people manager with over 20 years in shopping centre and facilities management, known for driving success through exceptional service delivery and fostering collaborative relationships. Proven track record in delivering social value and sustainability initiatives within the property management sector. Highly motivated and passionate about nurturing potential in both properties and teams, with a focus on continual improvement. Career goals include further enhancing service delivery and sustainability efforts in a fast-paced environment.

Overview

15
15
years of professional experience
2008
2008
years of post-secondary education
1
1
Certification

Work history

Head of retail & leisure

Bellrock Group
Nationwide, Nationwide
12.2024 - Current
  • 19 years' experience managing a range of mixed use retail, shopping centres, residential and large leisure schemes.
  • Part of the senior leadership team as head of retail & leisure for L&G portfolio.
  • Responsible for efficiently and effectively managing 35 properties nationwide with a team of 5 FM's, plus providing consultancy on additional 25 other similar schemes.
  • Accountable for overseeing supplier relationships, health & safety, compliance, ESG, hard & soft services, stakeholder engagement, client reporting and driving exceptional service delivery.
  • Experienced in contract procurement, service charge and capex expenditure, shopping centre management as well staff training and development.
  • My role covers both general operations as well as strategic delivery, providing fund reports and delivering on client lead KPI's.



Service Delivery Manager

Bellrock Group
London & South East
02.2019 - 12.2024
  • Overseeing a number of key retail and industrial site across London and the South East.
  • Facilitated a number of retenders and supply partnership.
  • Lead a team of FM's to develop the retail & Leisure sector in a office based business, improving retail sales reporting, Client relationships and generating additional income to clients.
  • Responsible for the recruitment, training and development of new FM into the industry, creating a induction packs and mentoring new starters.
  • Was given a secondary role as a Social Ambassador works across managing agents to deliver ESG initiatives for L&G.




Shopping Centre Manager

JLL
London & South East
06.2010 - 02.2019
  • Oversaw the operational management of a 349,593 sq ft open shopping centre in Hounslow, West London, managed in conjunction with two retail parks, totalling an additional 329,242sq.ft of retail space.
  • The Blenheim Centre is a complex mixed use development comprising of 343 residential flats, leisure and retail space, together with a 520 space car park.
  • Responsible for overseeing tenant fit outs, contract management, commercialisation and the delivery or client objectives.
  • Focused on delivering high standard in the operation, management, security and cleanliness of the schemes. Implementing processes to create and ensure an effective environment for staff, retailers and customers.
  • To ensure the health and safety and welfare of all the centre's users. This includes compliance to legislative and regulatory practices which are effectively managed, developing and reviewing the major incident and business continuity plan for the property.
  • High adept at accurately preparing and managing complex service charge budgets for all schemes, including producing quarterly variance reports, and reconciliations.
  • Fostered and supported strong community and stakeholder relationships.
  • Rolled out several ESG initiatives, winning a Green Apple in 2019.
  • Nominated for the 2017 Sceptre awards.

Education

A-Levels - Philosophy, Art, Textiles

Heston Community School
London

Skills

An experienced people manager, enthusiastic to drive success Exceptional service delivery is at the heart of what I do, fostering relationships and working collaboratively to ensure continual improvement in the property management sector
I have a proven track record in delivering social value and sustainability initiatives, whilst working in a fast paced and demanding sector

I have over 20 years of experience in shopping centre and facilities management, working across clients and inconjunction with several managing agents

I am highly motivated and passionate about what I do, I strive to nurture the potential in both the properties I manage and more importantly the people that help support it

Languages

English
Proficient (C2)

Accomplishments

Two Green Apple Awards 2020 & 2024

Bellrock Beacon Award - Customer Service 2024

International CSR Excellence Award 2020

L&G Award for Best health & safety Performance (Incident management 2024)

L&G Award for Best Health & Safety compliance 2023

Coaching skills training 2018

Legionella Training - 2024

IOSH Managing Safety 2020

Certification

ISOH Managing Safety

First aid at work

Fire marshall training

ACT Counter Terrorism training


References

References available upon request.

Timeline

Head of retail & leisure

Bellrock Group
12.2024 - Current

Service Delivery Manager

Bellrock Group
02.2019 - 12.2024

Shopping Centre Manager

JLL
06.2010 - 02.2019

A-Levels - Philosophy, Art, Textiles

Heston Community School

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Jessica Kelly