Summary
Overview
Work history
Education
Skills
Hobbies & interests
Timeline
Generic

Jessica Jones

Felixstowe,Suffolk

Summary

A dedicated professional with a strong focus on planning and organising, customer service orientation, and relationship management. Demonstrates resilience under pressure and excels in time efficiency and work prioritisation. Committed to leveraging these skills to enhance organisational success and foster positive client relationships.

Overview

13
13
years of professional experience

Work history

Replenishment supervisor

B&M Retail
Ipswich, Suffolk
11.2023 - Current
  • Optimised resource usage through strategic scheduling of staff shifts and task assignments.
  • Conducted regular health and safety checks, minimising risks of workplace accidents.
  • Upholding company quality control standards reduced customer returns due to faulty items.
  • Trained staff on efficient product placement, enhancing overall customer experience.
  • Coordinated daily replenishment activities, improving operational efficiency.
  • Managed supply chain disruptions to minimise impacts on sales floor availability.
  • Led a team to complete nightly restocking tasks, ensuring shelf readiness.
  • Maintained accurate stock counts using barcode scanners for inventory transactions.

Customer service assistant

East Of England Co-op
Ipswich, Suffolk
09.2018 - 11.2023
  • Consistently upheld company policies and procedures to maintain operational standards.
  • Prioritised tasks during busy periods to maximise productivity.
  • Demonstrated strong communication skills in explaining promotions and discounts to customers.
  • Organised stock shelves neatly to enhance shop floor appearance.
  • Increased checkout efficiency by mastering POS system operations.
  • Collaborated effectively within a team to foster a positive working atmosphere.
  • Accurately handled cash transactions, ensuring financial integrity of the till.
  • Trained new staff members to ensure consistency in service delivery.

Customer Service Assistant

Namco Funscape
Ipswich, Suffolk
07.2017 - 09.2018
  • Executed reception duties, ensuring efficient handling of bookings and phone enquiries.
  • Managed cash transactions with accuracy and diligence.
  • Assisted in organising events and parties to deliver seamless experiences.
  • Performed bar work, implementing Challenge 21 and managing stock rotation.

Retail supervisor

Blakemore Retail (Trading as Spar)
Felixstowe, Suffolk
05.2013 - 07.2017
  • Ensured smooth operation of store through effective delegation and task management.
  • Managed health, safety, and staff issues to maintain compliance and workplace wellbeing.
  • Organised stock and handled deliveries to optimise inventory flow.
  • Secured premises during night shifts and facilitated opening processes.
  • Increased cleanliness through regular maintenance tasks and inspections.
  • Trained new employees, resulting in accelerated productivity gains.
  • Oversaw cash handling procedures, ensuring accuracy and safeguarding assets.
  • Updated pricing and promotions to align with business objectives.

Customer service assistant

Asda
Ipswich, Suffolk
04.2012 - 05.2013
  • Efficiently handled cash and debit/credit card payments at tills.
  • Executed stock replenishment to maintain optimal product availability across departments.

Education

A-Levels -

Farlingaye High School
Woodbridge, Suffolk

GCSEs -

Deben High School
Felixstowe, Suffolk

Skills

  • Planning and organizing
  • Customer service orientation
  • Relationship management
  • Resilience under pressure
  • Time efficiency
  • Work prioritization

Hobbies & interests

I am a family orientated person with  a passion for photography. I have set up my own photography business Jessie Jones Photography and have had some lovely feedback for my organisational skills, particularly when organising Wedding photography and photographing children.


I organised a Christmas charity disco and photography event in December 2024 along with my husband, running KJ's Discos, to raise funds for East Anglian Children's Hospice and event that raised over £1500 for the Charity.

Timeline

Replenishment supervisor

B&M Retail
11.2023 - Current

Customer service assistant

East Of England Co-op
09.2018 - 11.2023

Customer Service Assistant

Namco Funscape
07.2017 - 09.2018

Retail supervisor

Blakemore Retail (Trading as Spar)
05.2013 - 07.2017

Customer service assistant

Asda
04.2012 - 05.2013

A-Levels -

Farlingaye High School

GCSEs -

Deben High School

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Jessica Jones