Jessica Jackson

In this job I used a ticket system to deal with customers request, dealing with emails and phone calls from both the client and contractors. This created an extremely fast environment.

• Reviewed and renegotiated key contracts to maintain cost-effectiveness.
• Recorded product codes and true costs of delivered goods for accurate reporting.
• Updated matrixes with product cost changes to facilitate accurate budgeting.
• Raising Purchase orders for the contractors so we can book in the collection of water for the clients.
• Dealing with big companies like Biffa and 7 forces
• Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
• Liaised with customers to resolve enquiries, appointment requests and billing questions.
• Interacted with customers professionally by phone, email and in-person to deliver accurate service information.
• Prepared invoices, monitored accounts receivables and tracked budget to support bookkeeping tasks.

• Placed at this job
• I currently work for Ss&c taking phone calls for virgin money stocks and shares
• This job is a very demanding job, my job consists of being on the phone all day helping customers with things such as placing money into their isa or unit trust, places withdrawals, helping with online account, registering deaths, speaking to agents, helping with pensions, setting up direct debits and so much more this job is a key part of the company as we are very customer facing we thrive to give the best customer service
• Receiving extremely positive feedback from customers is what makes me enjoy taking these phone calls knowing I was able to help someone with something that can become difficult or seem difficult
• Using loads of different systems during the day to be able to help customers learning new skills everyday helping me thrive and learn so much more
• Performed thorough risk assessments to minimise investment issues.
• Translated financial jargon for complete client understanding.
• Maintained up-to-date knowledge of legislation and policy changes.

• Delivered front of house duties with warm and professional manner.
• Kept reception area clean and neat to give visitors positive impression of the company.
• Reduced waiting times through effective time and resource management.
• Screened and verified visitor IDs, maintaining security of personnel and office environment.
• Managed bookings using Booker software to schedule, cancel and re-arrange appointments.
• Monitored office supplies inventory, promptly reordering low stock items to prevent workflow disruptions.
• Used clinic software system to generate invoices and process client payments.
• Recorded and maintained office expenses to track spending.
• Coordinated and facilitated internal and external company events.

• Working for Tesco dot.com where I pick for the shoppers starting at 6am till 2pm assuring I pick the correct items, and that they are in date, not damaged and that I have packed tidy this is to always assure all customers are happy when receiving their shopping
• Working on an extremely prominent level of demand.
• Processed orders using handheld scanners with speed and precision.
• Kept clean working area, reporting any issues to management.
• Accurately packed and picked high-volume orders in fast-paced environments.
• Read and interpreted work orders with minimal supervision.

• This job was something extremely different to what I was used to, thrown in the deep end using excel dealing with the workman in the office
• Not something I had ever done before but working all day every day I was able to understand how the company works and work to their level to get the work in time to assure everyone received payment on time
• Dealing with fibre network and Openreach showed me how hard working I am and how determined I am to learn new things
• My role included
• Keep the office space tidy and clean
• Answering the phone
• Going out on site to assure the workers are digging in the correct area.
• Creating An A55 to send to the council to receive a permit to dig.
• Creating evidence for open reach to prove we have done the work proven
• Speaking to clients assuring they are happy with the evidence given
• Using excel every day to create evidence

• During this job I gained many skills learning how to look after five different patients who all needdifferent care, whilst making sure they received their care at the correct time
• The role alsoincluded giving the patients medication and full personal care to assure every single person felthappy before I left them safe and well
• Noting everything down in their care plan, keeping theirhome clean and safe, cooking meals for them and just keeping them company because theymay suffer with loneliness.

• Whilst studying childcare at college I had to complete 120 hours of work experience
• I looked after children from the age of 1 to 4 all needing different care
• I also worked with children who entered the nursery extremely nervous but after a couple of weeks of extreme demanding work they would enter nursery with a smile and would take part in every activity
• I also assisted teaching the children for example, unusual colours and how to exit the building safely during a fire alarm
• I was able to learn so much from this brief period working with the children and parents and have gained transferable skills which have helped me jobs which followed.
• Prepared and served lunch and snacks for [Number] children, employing knowledge of allergens and child nutrition.

• Working with customers to assure they received the best customer service possible
• Not only working on the shop floor as a till manager I also worked during stock delivery, keeping everything organised and training unfamiliar staff.
• Provided fast checkout service with high levels of customer care and transaction speed.
• Offered advice on product selection for enhanced levels of support and service.
• Maintained sales floor stock levels through consistent monitoring and regular replenishments.
• Handled cash and card payments with accuracy.
• Managed customer complaints with prompt, mutually beneficial resolutions.
• Offered detailed advice on product and service benefits.

• During the school holidays, I would go to work with my mum in the Co-op, this would entailcollecting money for a charity raffle, helping serve customers and aiding them with anything theyneeded.