Jessica Irwin
Hackney,UK
Summary
Organised and customer-focused professional with over 6 years of experience in high-paced hospitality and front-of-house environments. Skilled in managing busy front desks, handling bookings, supervising teams, and resolving customer queries with professionalism. Proficient in Microsoft Office and Opera booking systems. Seeking to transition into a receptionist or administrative support role where strong communication and multitasking skills are valued
Overview
9
9
years of professional experience
Work history
Receptionist
The MMA Clinic
Angel
2025.02 - Current
- Manage front desk operations and greet gym members on arrival
- Use Microsoft Excel to track daily cash flow and payments
- Ensure all members are signed in and hold active, paid memberships
- Respond to membership enquiries via email and in person
- Resolve customer issues, billing concerns, or membership discrepancies
- Maintain a clean and organised reception area and studio
- Enforce check-in policies and support general gym operations
Duty Manager
Morton Scott
London, UK
2024.07 - 2025.01
- Managed front-of-house responsibilities, including customer queries and issue resolution
- Supervised daily shift operations and staff performance
- Conducted end-of-day reports, cash handling, and stock checks
- Trained and onboarded new team members
Supervisor
Empire Casino
London, UK
2023.07 - 2024.06
- Coordinated shift schedules and team operations in a high-volume service environment
- Delivered tailored VIP customer service
- Managed events and led staff training sessions
- Resolved client issues calmly and professionally
Receptionist
Imperial London Hotel
, UK
2019.02 - 2020.03
- Managed guest check-ins, bookings, and general front desk operations
- Handled phone, email, and in-person enquiries
- Used Opera booking system for calendar and reservation management
- Provided keycard and check-in support with a focus on guest satisfaction
Supervisor
Mascara Bar
London, UK
2018.05 - 2025.01
- Led shifts and floor operations during busy evening service
- Maintained accurate cash handling and end-of-day financial reporting
- Coordinated events and ensured smooth customer flow
- Performed stock control and bar management tasks
Team Leader
Fox on the Green
London, UK
2021.06 - 2022.08
- Supervised bar staff and shift logistics
- Managed till operations, opening/closing duties
- Supported customer service and conflict resolution
Bartender
Simmons Bar
London, UK
2020.09 - 2021.09
- Delivered excellent service in a high-pressure environment
- Handled cash, POS systems, and customer orders efficiently
- Supported back-office and operational tasks during shifts
Bar Manager / Supervisor
The Marquis of Cornwallis
London, UK
2018.11 - 2019.04
- Oversaw full bar operations, team coordination, and customer service
- Managed stock orders and supplier communications
- Delivered reports and maintained compliance with safety standards
Sales Assistant (Bear Builder)
Build-A-Bear Workshop
2017.03 - 2018.05
- Greeted and guided customers through product choices
- Operated tills and processed customer payments
- Delivered exceptional service to children and families
Skills
- Front desk and reception duties
- Customer service and complaint resolution
- Call handling and email correspondence
- Microsoft Office (Word, Excel, Outlook)
- Diary and appointment scheduling
- Staff training and team leadership
- Opera reservation system
- Cash handling and reporting
- Event and shift coordination
Timeline
Receptionist
The MMA Clinic
2025.02 - Current
Duty Manager
Morton Scott
2024.07 - 2025.01
Supervisor
Empire Casino
2023.07 - 2024.06
Team Leader
Fox on the Green
2021.06 - 2022.08
Bartender
Simmons Bar
2020.09 - 2021.09
Receptionist
Imperial London Hotel
2019.02 - 2020.03
Bar Manager / Supervisor
The Marquis of Cornwallis
2018.11 - 2019.04
Supervisor
Mascara Bar
2018.05 - 2025.01
Sales Assistant (Bear Builder)
Build-A-Bear Workshop
2017.03 - 2018.05