Jessica Hough

I started at the company as a receptionist working up to promotion to head receptionist by 2018. In the last 3 years I have been working closely with the practice manager to ensure the smooth running of the practice including running the practice when she was out of the business.

• Greeted incoming customers in a professional manner and provided friendly assistance.
• Managed high volume of incoming calls from multi-line telephone system and documented messages.
• Drove continuous improvement by monitoring and developing receptionist performance, providing mentoring and delivering recognition and reward.
• Conducted audits and risk assessments to achieve regulatory compliance.
• Managed staffing schedules for high numbers of employees, delivering operational efficiency whilst remaining under budget. Created agendas for meetings, prepared materials and took detailed notes.
• Managed and monitored multidisciplinary teams, providing coaching to consistently exceed KPI targets.
• Managed complaints focusing on customer satisfaction through effective management of customer resolution process.
• Solved administrative and customer service issues with knowledgeable assistance and friendly support.

• Greeted customers promptly and professionally for improved service.
• Interacted with customers to build rapport, enhance store experiences and increase sales.
• Accepted card, cash and cheque payments in POS register system.
• Managed customer lines for minimum wait times and high satisfaction.

• Prioritised tasks to consistently meet room readiness upon guest check-in.
• Completed smooth housekeeping with exceptional planning and quality assurance.
• Sanitised communal touchpoints for optimum worker and visitor health and wellness.

• Built successful, long-standing client relationships, increasing repeat and referral business.
• Maintained knowledge of latest hair trends to deliver fresh styles aligned with clients needs and preferences.
• Maintained clean and safe salon environments, ensuring consistent compliance with COSSH regulations.
• Promoted and sold additional services and products, increasing salon revenue.

Maths - C

English - C

BTEC Science - 2x C

BTEC Business Studies - 2x B

ICT - C

Textiles - C

Religious Education - C

German - B