Summary
Overview
Work history
Education
Skills
Timeline
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jessica hilton

Dartford,Kent

Summary

High-energy Food and Beverage Supervisor offers proven history of successful restaurant management. Leads FOH and BOH teams in superior performance and service excellence. Maximises profits with strategic promotion and commitment to patron satisfaction. Dedicated Teaching Assistant in Primary School focused on supporting faculty with classroom needs. Successful at maintaining clean and organised supplies, planning activities and leading field trips. Excellent tutor, recordkeeper and multitasker. Motivated individual brings desire to gain work experience and learn from retail team. Eager to serve customers, keep shop tidy and sell goods. Comfortable in fast-paced environments and willing to take on challenging work. Committed manager with exceptional leadership, organisational skills and communication abilities leads high-performing cross-functional teams. Leads projects, company operations and business growth.

Overview

7
7
years of professional experience
4
4
years of post-secondary education

Work history

Food and beverage supervisor

Hilton Hotels
Charing Cross, City of Westminster
01.2023 - Current
  • Identified and maximised upselling opportunities to increase sales and profits.
  • Managed restaurant and bar booking sheets to organise guest lists and avoid double bookings.
  • Delivered functions and events to required standards in collaboration with events coordinator.
  • Monitored and authorised staff clock-in and clock-out procedures.
  • Assisted management in conducting annual staff appraisals with team members working within area of responsibility.
  • Confirmed all staff adhered to uniform and personal hygiene policy as detailed within Company Induction Pack.
  • Operated and maintained security of Point of Sales (POS) system.
  • Performed continuous checks on data access types and file permissions.
  • Worked flexibly on shift basis.
  • Operated computers and data processing equipment in line with established procedures.
  • Spoke clearly and concisely to achieve courteous, professional customer care.
  • Ranked calls to deliver urgent response where required, prioritising customer satisfaction, safety and retention.
  • Updated physical and electronic records with customer updates to reflect telephone communications.

Teaching assistant in primary school

parkway primary school
Abbey Wood, Greenwich
09.2017 - 02.2021
  • Provided friendly, enthusiastic support to pupils in individual and group support settings.
  • Supported development of appropriate resources, working with teachers to guarantee provision met learning needs.
  • Assisted with planning and preparing lessons, evaluating and adjusting teachings to suit student age and capability.
  • Offered support to special needs students, guaranteeing safety and access to equitable learning.
  • Minimised distraction by creating and maintaining clean, safe and organised classroom.
  • Acted as superb role model, consistently promoting school mission and values.
  • Managed challenging child behaviour, running interventions to raise concerns and recommend appropriate action.
  • Supervised pupils during lunchtimes and educational visits.
  • Maximised class teacher productivity by preparing work and activities in advance of lessons.
  • Attended staff meetings to communicate new ideas and teaching styles.

Concierge

Bluewater shopping centra
Greenhithe, Kent
05.2017 - 09.2017
  • Exceeded targets by delivering comprehensive and consistent service.
  • Warmly greeted customers with positive telephone etiquette, asking well-rounded questions to identify issues.
  • Handled live chat queries within strict timeframe targets.
  • Offered detailed product and service advice based on customer needs.
  • Updated account information after customer calls for well-maintained data accuracy.
  • Followed up customer queries to check provided solutions met expectations.
  • Set up appointments for customers and entered work tickets to obtain needed services for clients.

Customer assistant

Boots UK
Greenhithe, Kent
08.2016 - 02.2017
  • Offered advice on product selection for enhanced levels of support and service.
  • Provided fast checkout service with high levels of customer care and transaction speed.
  • Maintained sales floor stock levels through consistent monitoring and regular replenishments.
  • Created attractive visual merchandising and shop window displays.
  • Managed customer complaints with prompt, mutually beneficial resolutions.
  • Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.

Education

GCSEs -

Bexleyheath Academy
09.2012 - 04.2016

Skills

  • Food preparation supervision
  • Keen problem solver
  • Self-motivated
  • Friendly and helpful
  • Contract management
  • Data collection and analysis
  • Processes and procedures
  • Team supervision
  • Issue resolution

Timeline

Food and beverage supervisor

Hilton Hotels
01.2023 - Current

Teaching assistant in primary school

parkway primary school
09.2017 - 02.2021

Concierge

Bluewater shopping centra
05.2017 - 09.2017

Customer assistant

Boots UK
08.2016 - 02.2017

GCSEs -

Bexleyheath Academy
09.2012 - 04.2016

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