Jessica Hickin

I currently work as a team leader for Amadeus. I initially began my career here as a temporary member of staff but was promoted in April 2023 to a full-time leader within the team. I have developed my leadership skills and become more confident in my role.

• I have learned how to be an effective leader, dealing with team member issues and helping solve problems whilst simultaneously completing the tasks expected of me to a high standard.

• I have developed my people skills and have learned how to effectively deal with members of the public in a kind and welcoming manner.

• I have become familiar with the logistics of managing events such as opening/closing the event, preparing food, organising team members, and signing off on deliveries.

Whilst working at Patisserie Valerie, I gained many transferable skills that have helped me in my career.

• I have learned how to work efficiently in a fast-paced environment. This includes multitasking, effective communication, and good teamwork.

• I enjoyed interacting with customers and learned how to meet their needs in a professional manner, whilst remaining an approachable and friendly member of staff and working on my upselling skills.

• I now understand how to manage tense situations in a professional manner, for instance, customers with complaints/queries.