jessica henderson
norwich,United Kingdom
Summary
A dedicated professional with expertise in customer service and advocacy, demonstrating strong empathy and resilience in supporting families through complex challenges. Proficient in email correspondence etiquette, live chat platform use, outbound calling practice, and effective presentation to ensure seamless communication and client satisfaction. Skilled in budgeting assistance, signposting services, and family law understanding, with a proven ability to prioritise tasks efficiently while maintaining patience and composure under pressure. Committed to fostering positive outcomes for clients by leveraging adaptability to shift work and a resilient mindset.
Overview
9
9
years of professional experience
Work history
Family practitioner
PACE
Norwich, Norfolk
06.2020 - 11.2024
- Recommended lifestyle changes to patients, enhancing overall health status.
- Reduced patient anxiety with clear communication and empathetic bedside manner.
- Advised on preventative healthcare measures, reducing risk of disease onset.
- Facilitated group sessions to improve parenting skills.
- Offered advice on budget management, reducing financial stress in households.
- Promoted healthy relationships amongst family members through mediation.
- Maintained detailed case notes, aiding in decision making processes.
- Liaised closely with social services to safeguard at-risk children.
- Improved children's behaviour by implementing structure and routine.
- Coordinated community resources for comprehensive family support.
- Assessed needs of families for better service provision.
- Assisted families in navigating the welfare system; secured appropriate benefits.
- Dealt with crisis situations calmly, ensuring safety of all involved parties.
Customer service representative
First Bus
Norwich, Norfolk
11.2017 - 05.2018
- Offered technical support, leading to enhanced user experience.
- Processed orders promptly ensuring a positive shopping experience for customers.
- Improved customer satisfaction by effectively handling complaints and inquiries.
- Developed strong relationships with customers fostering brand loyalty and repeat business.
- Maintained a clean, orderly work environment promoting a conducive atmosphere for both staff and customers.
- Trained new hires for improved productivity and efficiency on the job floor.
- Handled returns and exchanges efficiently maintaining high levels of customer satisfaction.
- Provided top-notch support for increased customer satisfaction.
- Ensured smooth running of operations with timely preparation of reports.
Bar staff member
Mantra
Norwich, Norfolk
01.2016 - 02.2017
- Made cocktails for customer enjoyment.
- Kept records of tabs accurately, avoiding monetary discrepancies.
- Adhered to health and safety regulations strictly.
- Managed bar inventory for efficient operation.
- Served customers to foster a friendly atmosphere.
Education
GCSEs - maths
aylsham high school
Aylsham, Norfolk 06.2014 - 06.2014
GCSEs - science
aylsham high school
Aylsham, Norfolk 06.2014 - 06.2014
GCSEs - english
aylsham high school
Aylsham, Norfolk 06.2014 - 06.2014
NVQ Level 1 - every relationship matters in norfolk
norfolk county council
Norwich, Norfolk 03.2022 - 03.2022
NVQ Level 1 - occupational studies in the work place
aspire to learn
Norwich, Norfolk 03.2021 - 03.2021
NVQ Level 2 - mental health in the work place
aspire to learn
Norwich, Norfolk 03.2021 - 03.2021
NVQ Level 2 - safeguarding and prevent
aspire to learn
Norwich, Norfolk 03.2021 - 03.2021
NVQ Level 2 - behaviour that challenges
aspire to learn
Norwich, Norfolk 03.2021 - 03.2021
NVQ Level 2 - specific learning difficulties
aspire to learn
Norwich, Norfolk 03.2021 - 03.2021
Skills
- Email correspondence etiquette
- Efficient prioritisation
- Strong empathy
- Effective presentation
- Customer follow-up procedures
- Live chat platform use
- Outbound calling practice
- Adaptability to shift work
- Patience and composure
- Resilient mindset
- Advocacy for families
- Budgeting assistance
- Signposting services
- Family law understanding
Affiliations
- gardening
- gaming
- music
Timeline
NVQ Level 1 - every relationship matters in norfolk
norfolk county council
03.2022 - 03.2022
NVQ Level 1 - occupational studies in the work place
aspire to learn
03.2021 - 03.2021
NVQ Level 2 - mental health in the work place
aspire to learn
03.2021 - 03.2021
NVQ Level 2 - safeguarding and prevent
aspire to learn
03.2021 - 03.2021
NVQ Level 2 - behaviour that challenges
aspire to learn
03.2021 - 03.2021
NVQ Level 2 - specific learning difficulties
aspire to learn
03.2021 - 03.2021
Family practitioner
PACE
06.2020 - 11.2024
Customer service representative
First Bus
11.2017 - 05.2018
Bar staff member
Mantra
01.2016 - 02.2017
GCSEs - maths
aylsham high school
06.2014 - 06.2014
GCSEs - science
aylsham high school
06.2014 - 06.2014
GCSEs - english
aylsham high school
06.2014 - 06.2014
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