Summary
Overview
Work history
Education
Skills
Certification
Affiliations
Timeline
Generic

Jessica Harvey

Scunthorpe,North Lincolnshire

Summary

Experienced in catering industry with focus on delivering high-quality customer service and maintaining hygiene standards. Capable of preparing and presenting food to meet various dietary needs and preferences. Equipped with strong teamwork abilities and commitment to creating positive dining experience.

Overview

20
20
years of professional experience
10
10
years of post-secondary education
1
1
Certification

Work history

Catering assistant

Barney's Diner
Barnetby le Wold, North Lincolnshire
03.2024 - Current
  • Assisting with preparation and presentation of catering, ensuring high quality standards were met.
  • Organising food and beverage service while maintaining a clean and efficient workspace.
  • Prepared and replenished food stations as needed to ensure smooth service delivery.
  • Supported customer service efforts by addressing client inquiries and ensuring satisfaction throughout.
  • Contributing to inventory management by tracking supplies and notifying management of low stock levels.
  • Maintained compliance with health and safety regulations throughout all catering operations.
  • Demonstrated knowledge of dietary restrictions by preparing suitable alternatives as needed.
  • Ensured freshness of ingredients by properly storing them according to food hygiene standards.
  • Maintained cleanliness of kitchen area to ensure health and safety regulations were met.
  • Executed food preparation tasks efficiently to meet dining deadlines.
  • Handled cash transactions with customers, maintaining integrity and accuracy at all times.
  • Prepared high-quality meals for customer satisfaction.

Food and beverage supervisor

The Baths Hall [North Lincolnshire Council]
Scunthorpe, North Lincolnshire
01.2013 - Current
  • Supervised daily operations of food and beverage services ensuring high standards of quality and service.
  • Trained new staff on operational procedures and customer service expectations to enhance team performance.
  • Coordinated and managed inventory levels to guarantee availability of food and beverage items for guests.
  • Implemented and maintained health and safety standards in compliance with regulations across service areas.
  • Collaborated with kitchen staff to ensure timely communication regarding food orders and service requirements.
  • Enhanced customer satisfaction by promptly addressing and resolving complaints.
  • Supervised staff to ensure adherence to quality standards, health regulations, and safety protocols.
  • Ensured compliance with licensing laws, health regulations, and safety legislation within the premises.

Manager

Masey's Cafe
Scunthorpe, North Lincolnshire
07.2018 - 03.2024
  • Managed daily operations of café ensuring high standards of service and product quality.
  • Oversaw staff training and development fostering a collaborative work environment.
  • Coordinated with suppliers to maintain fresh stock and negotiate favourable terms.
  • Developed promotional strategies to enhance customer engagement and increase footfall.
  • Ensured compliance with health and safety regulations maintaining a safe environment.
  • Resolved customer complaints effectively enhancing overall satisfaction and loyalty.
  • Managed inventory to avoid stock shortages or excesses.
  • Monitored daily sales using point-of-sale systems, maintaining accurate records.
  • Developed promotional strategies, driving an increase in sales volume.
  • Conducted financial tasks such as cash handling and till reconciliation, ensuring accuracy.
  • Coordinated between kitchen staff and servers during peak hours ensuring seamless service.

Catering assistant

Upper Crust
Scunthorpe, North Lincolnshire
03.2006 - 07.2018
  • Prepared and served food and beverages to customers following established guidelines.
  • Implemented food safety practices to ensure compliance with health regulations and guidelines.
  • Prepared high-quality meals for customer satisfaction.
  • Enhanced customer experience by promptly addressing queries and complaints.
  • Collaborated with team members to deliver exceptional customer service during busy periods.

Education

Bachelor of Science - Social Sciences

University of Lincoln
Lincoln, Lincolnshire
10.2009 - 08.2012

A-Levels - Media Studies, Film Studies, English Language and Literature, Sociologu

John Leggott College
Scunthorpe, North Lincolnshire
09.2000 - 08.2002

GCSEs - English, Maths, Media Studies, Business Studies, Dual Science, French, Textiles

Huntcliff Comprehensive School
Kirton in Lindsey, North Lincolnshire
09.1995 - 08.2000

Skills

  • Commercial kitchen equipment operation
  • Food safety standards compliance
  • Complaint management
  • Food preparation
  • Stock management
  • Multidisciplinary teamwork
  • Culinary techniques
  • Facilities housekeeping

Certification

Level 2 Food and Hygiene Certificate Completed 2024

Level 3 Food and Hygiene Certificate [Expired]

Affiliations

  • I take great pleasure in expanding my horizons and in my spare time I am an avid reader of fiction as well as researching world events as well as local news. I have a keen interest in crafting which fills a lot of my time off.

Timeline

Catering assistant

Barney's Diner
03.2024 - Current

Manager

Masey's Cafe
07.2018 - 03.2024

Food and beverage supervisor

The Baths Hall [North Lincolnshire Council]
01.2013 - Current

Bachelor of Science - Social Sciences

University of Lincoln
10.2009 - 08.2012

Catering assistant

Upper Crust
03.2006 - 07.2018

A-Levels - Media Studies, Film Studies, English Language and Literature, Sociologu

John Leggott College
09.2000 - 08.2002

GCSEs - English, Maths, Media Studies, Business Studies, Dual Science, French, Textiles

Huntcliff Comprehensive School
09.1995 - 08.2000

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Jessica Harvey