Jessica Harald
Flitwick,Bedfordshire
Summary
A driven Intercultural Communications with Business Management student at the University of East Anglia, with a proven record of leadership, team development, and operational support. As Head Coach of the UEA Cheer Dance Pom team, I led the team to four national championship titles in one year, showing skills in strategic leadership, motivational coaching, and high-performance team management.
I have strong organisational skills from experience as a Technical Administrator and Receptionist. Completing a housing apprenticeship while simultaneously working in property lettings has allowed me to develop my ability to manage competing priorities, solve problems under pressure, and communicate effectively.
Overview
5
5
years of professional experience
1
1
Certification
Work history
Activities assistant
UEA SU
Norwich, Norfolk
2026.01 - Current
- Assisted on events planning for campus wide and student group events.
- Administrative responsibilities.
- Monitored the Activities team inbox.
Technical administrator
Tech Cite
Flitwick
2024.04 - Current
- Monitored system backup notifications.
- Collaborated with multiple people to ensure efficient service delivery.
- Ensured timely responses with effective management of clients' emails
- Streamlined troubleshooting processes for technical issues to minimise downtime.
Receptionist
Shenley Leisure Centre
Milton Keynes
2023.10 - Current
- Welcomed guests and provided information on facilities and services available.
- Managed incoming calls and dealt with customer enquiries efficiently.
- Scheduled over 100 bookings across SCUBA platforms.
- Processed payments and handled cash transactions.
- Used outstanding communication skills to professionally handle incoming phone calls and emails.
Sales assistant
Boux Avenue
Norwich, Norfolk
2023.10 - 2024.12
- Assisted customers with product inquiries and provided tailored recommendations to enhance shopping experience.
- Maintained accurate stock levels by conducting regular inventory checks and facilitating restocking processes.
- Hitting 3 KPIs per shift to help drive sales to customers.
- Managed point-of-sale transactions efficiently whilst ensuring compliance with company policies.
- Collaborated with team members to organise promotional displays that attracted customers attention to increase engagement.
Housing Apprentice/Lettings Officer
Stevenage Borough Council
Stevenage, Hertfordshire
2020.09 - 2022.05
- Developed my skills and knowledge across multiple sectors across the public housing sector.
- Assisted members of staff on projects to ensure project completion.
- Collaborated with team members to complete projects on schedule.
- Assisted in processing tenancy applications and verifying tenant references to maintain compliance.
- Facilitated property viewings and conducted assessments to ensure suitability for prospective tenants.
- Managed tenant communications and responded to enquiries to foster positive relationships.
Education
Bachelor of Arts - Intercultural Communications with Business Management
University of East Anglia
Norwich 09/2022 -
CIH Level 3 - Housing Practice
Chartered Institute of Housing
Stevenage 09/2020 - 05/2022
A-Levels - History, Physical Education, Psychology
The Highfield School
Letchworth Garden City 09/2017 - 06/2019
Skills
- Leadership
- Professional communication skills
- Organisational skills
- Teamwork
- Strong customer communication
- Events planning
- Knowledge of Microsoft
Certification
BGU - Jazz, Lyrical, Pom Coaching Qualification
Accomplishments
- uea+sport Volunteer of the year 2025
- UEA Half Colours Award for sporting excellence
- UEA Club Colours Award
Affiliations
- Cheerleading
References
References available upon request.
Timeline
Activities assistant
UEA SU
2026.01 - Current
Technical administrator
Tech Cite
2024.04 - Current
Receptionist
Shenley Leisure Centre
2023.10 - Current
Sales assistant
Boux Avenue
2023.10 - 2024.12
Housing Apprentice/Lettings Officer
Stevenage Borough Council
2020.09 - 2022.05
Bachelor of Arts - Intercultural Communications with Business Management
University of East Anglia
09/2022 -
CIH Level 3 - Housing Practice
Chartered Institute of Housing
09/2020 - 05/2022
A-Levels - History, Physical Education, Psychology
The Highfield School
09/2017 - 06/2019