JESSICA GREENWOOD
Halifax,West Yorkshire
Summary
Dedicated team player with expertise in customer relations and complaint resolution. Demonstrates a professional telephone demeanour and excels in greeting visitors and handling sensitive material. Proficient in resolving errors, answering incoming calls, and managing time effectively. Self-directed with a strong focus on achieving career goals in a dynamic environment.
Overview
14
14
years of professional experience
Work History
Customer service advisor
Wiltshire Farm Foods
Halifax, West Yorkshire
11.2022 - Current
- Responsible for taking telephone/internet orders and making outbound calls to customers and prospects.
- Support drivers with route planning for the next days delivery round.
- Ensure each customer is provided with exemplary service on each telephone call or contact.
- Update customer records and liaise with customer relatives/carers as required.
- Prepare promotional literature as required and communicate details of new products or promotions to customers.
- Search, provide and continually look for new business opportunities.
- Share best practices with colleagues in an effort to continuously improve service proposition.
- Contribute to bi monthly forum meetings to share and put forward ideas in which could benefit the company and customers.
- Optimised resource allocation during peak hours, prevented long wait times for callers.
- Built rapport with clients through empathetic handling of concerns.
Administrative Assistant
Arthritis & Osteoporosis WA
Shenton Park, Perth, Western Australia
11.2021 - 12.2022
- Maintained office files in both electronic and hard copies.
- Displayed strong customer service skills with professional telephone manner to resolve customer enquiries.
- Managed clerical needs of employees, including administrative support, file management and stationery supplies.
- Streamlined operations by organising files and documents to implement improved workflow and organisation.
- Improved office efficiency by managing client correspondence, record tracking and data communications.
- Welcomed guests and clients in upbeat and friendly manner.
Hotel Quarantine Housekeeping
AHS hospitality
Perth , Perth CBD, Western Australia
01.2022 - 10.2022
- Maintained clean, safe environments for guests and staff, strictly following infection control policies and rigorous PPE training.
- Provided high-quality cleaning services on 20+ rooms daily, working efficiently to meet timeframe demands.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Collaborated with team members to achieve target results.
- Maintained flexible working patterns to best suit evolving customer needs.
- Maintained well-stocked trolleys with complete cleaning, linen and comfort supplies, enabling efficient room turnarounds between guests.
- Replaced sheets, duvets and pillowcases daily, maintaining spotless presentation standards.
- Serviced bathrooms with fresh supplies and regular cleaning.
- Processed guest laundry requests, paying special attention to care instructions for appropriate garment cleaning.
- Swept and vacuumed floors, hallways and stairwells, keeping public areas immaculately well-presented.
- Delivered special items such as cots and occasional beds to guest rooms, setting up with appropriate linen.
Customer Service Supervisor
Karen Sheldon Catering
Darwin, Northern Territory
11.2020 - 10.2021
- Trained, led and motivated team of catering assistants to provide Customer service excellence whilst delivering meals to residents of Quarantine centre.
- Employed appropriate procedures to monitor, identify and implement best Practice to ensure efficient communication with customers.
- Implemented customer complaint response strategies, providing rapid and Effective follow up to ensure customer satisfaction.
- Catering and adjusting to requirements of customers i.e. religious, Cultural and dietary.
- Delivered feedback constructively to enhance staff performance.
- Actioned client feedback to improve product and service offerings.
- Maintained high standards of accuracy and quality in data entry and Recordkeeping.
- Adhere to strict and rigorous health and safety/PPE regulations.
Customer Service Assistant
Tesco Superstore
Sowerby Bridge, West Yorkshire
01.2011 - 05.2019
- Assisted customers with product complaints, logging issues for investigation and providing replacement items.
- Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.
- Assisted customers with varying questions using product knowledge and service expertise.
- Cultivated customer loyalty through exceptional service, promoting repeat custom and improved sales.
- Managed high-volume customer queries simultaneously through effective multitasking.
- Created strong value-added relationships with customers, driving business development and profit potential.
- Adhered strictly to policies and procedures for continued company compliance.
- Maintained spotlessly clean sales floors, organising merchandise for visually-appealing displays.
Education
BA HONS - Visual Arts
University of Salford
BTEC Level 2 Distinction Art & Design - Art & Design
Kirklees College
Huddersfield, United KingdomGCSEs - Secondary School
Ryburn Valley High School
Skills
- Dedicated team player
- Customer relations
- Complaint resolution
- Professional telephone demeanour
- Greeting visitors
- Resolving errors
- Sensitive material handling
- Self-directed
- Answering incoming calls
- Time management
Timeline
Customer service advisor
Wiltshire Farm Foods
11.2022 - Current
Hotel Quarantine Housekeeping
AHS hospitality
01.2022 - 10.2022
Administrative Assistant
Arthritis & Osteoporosis WA
11.2021 - 12.2022
Customer Service Supervisor
Karen Sheldon Catering
11.2020 - 10.2021
Customer Service Assistant
Tesco Superstore
01.2011 - 05.2019
BA HONS - Visual Arts
University of Salford
BTEC Level 2 Distinction Art & Design - Art & Design
Kirklees College
GCSEs - Secondary School
Ryburn Valley High School
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