Jessica Grant
London,ENG
Summary
A resourceful and loyal professional with outstanding knowledge to develop optimised assessments, interventions, support and programme outcomes. Dedicated to maintain a relationship with customers, service users, departments and colleagues. Dependable, committed candidate with a positive attitude and ability to build rapport with a diverse community and stakeholders. Excellent command of industry best practices and reporting protocols. Proactive, hard-working with strong ethics to achieve goals through evaluating clients and providing comprehensive care.
Overview
15
15
years of professional experience
12
12
years of post-secondary education
Work History
Sports & Massage Advisor
LAB
London
03.2021 - Current
- Created personalised treatment plans for over 200 clients that included massage, stretching, and exercises
- Assessed clients' medical history and physical condition to tailor treatments, resulting in 10% increase in sales.
- Consistently exceeded customer expectations by providing individualised ideas for wellness maintenance.
- Grew massage revenue by customising sessions to suit individual client needs.
Higher Education Teacher
Central Bedfordshire College
09.2018 - 03.2021
- Mentored groups of 125 students annually, providing academic & pastoral support as appropriate.
- Successfully completed, administrated & developed team of 5 lecturers.
- Taught & assessed online classes to large groups using Microsoft Teams.
- Provided students with 25 contact hours per week, including weekly lectures & seminars.
NHS Call Advisor
National Health Service
09.2015 - 09.2018
- Exceeded service targets by 95% through swift and dynamic call handling.
- Reached 98% service rating through call audits and surveys.
- Liaised with emergency service personnel to enable quick responses to life-threatening situations.
- Reached 100% service rating through call audits and survey, exceeding service targets by 75%
- Identified at risk individuals on calls, following safeguarding procedures.
Human Resources Adviser
Herfordshire Council
08.2014 - 09.2015
- Secured £100,000 in funding for conservation planning and operations by organising fundraisers.
- Applied management techniques to carry out conservation plans and support goal achievement in target areas to reach 100%.
- Installed and maintained data collection instrumentation for over 20 sites
- Monitored sites for at least 6 weeks to track progress with plans and assess user conformance with specifications.
Personal Bank Adviser
Natwest
London
11.2008 - 08.2014
- Delivered professional, friendly and individualised customer applications -Supported clients with private banking needs signing £1,000,000 investments, protection and life insurance
- Private Banking division Coutts, Drummonds & Child & Co.-Provided mortgages, home insurance and life insurance to 25 clients weekly
- Built positive, productive client relationships for enhanced social support for over 500 customers
Education
Postgraduate Diploma - Social Science
University of Hertfordshire
Hatfield 09.2015 - 09.2017
BSc (Hons) - Human Resources & Business Management
University of Plymouth
London 09.2009 - 09.2012
A-Level - Sociology, Government & Politics
Westminster Kingsway
London 09.2006 - 09.2008
GCSE - Maths, English, Science, Drama,DT,RS,ICT,German
St Marylebone School
London 09.2000 - 09.2005
Skills
- Excellent Administration
- Target & Performance Driven
- ICT proficiency in Microsoft Office
- Knowledgeable on Benefits, Insurance & Savings
- Communication and Interpersonal skills
- Leadership & Management Experience
- Career counselling
- Excellent listening and observation skills
- Family counselling
- Academic support
- Individual and group instruction
- Tutoring
- Class administration
Interests
I find great joy and fulfilment in engaging in a variety of activities. Among my favourite pastimes are immersing myself in a good book, gliding gracefully on skates, exploring the benefits of holistic therapy, practicing Pilates for strength and flexibility, delving into the complexities of human psychology, and embarking on exciting journeys to new and unfamiliar places. Courses Level 4 Laser Treatments & Level 3 Beauty Treatments Level 3 Gym Instructor, Personal Trainer & Sports Massage Therapy.
Timeline
Sports & Massage Advisor
LAB
03.2021 - Current
Higher Education Teacher
Central Bedfordshire College
09.2018 - 03.2021
Postgraduate Diploma - Social Science
University of Hertfordshire
09.2015 - 09.2017
NHS Call Advisor
National Health Service
09.2015 - 09.2018
Human Resources Adviser
Herfordshire Council
08.2014 - 09.2015
BSc (Hons) - Human Resources & Business Management
University of Plymouth
09.2009 - 09.2012
Personal Bank Adviser
Natwest
11.2008 - 08.2014
A-Level - Sociology, Government & Politics
Westminster Kingsway
09.2006 - 09.2008
GCSE - Maths, English, Science, Drama,DT,RS,ICT,German
St Marylebone School
09.2000 - 09.2005
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