Jessica Gomes Van Den Houte

• Ensured swift response to incoming calls, aiding customer satisfaction.
• Streamlined communication systems for enhanced internal coordination.
• Answered queries professionally over the phone or via email.
• Facilitated efficient telephone communications to bolster business operations.

• Inbound calls for customer support in various sectors within the service division.
• Scheduling and follow-up on engineer bookings, technical support and other requirements arranged with the customer.
• Ensure all customer profiles are up to date when handling the calls.
• Emphasise and understand customers individual needs.

First line of support for customers regarding their Cisco products, marketing, and partnership sourcing for all English and Dutch-speaking clients.

• Technical checks / testing and set up on all existing and new stock.
• Arrange and correct inventory items that come with each monitor.
• Designate monitors to relevant departments for selected repair.

• Welcoming visitors to the reception by greeting, welcoming, directing and announcing them.
• Answer, screen and forward incoming calls.
• Update calendars to pick up and sign the inventory, track inventory, schedule call-outs, handle payments, and collect money daily.

• Welcoming visitors to the reception by greeting, welcoming, directing and announcing them.
• Answer, screen and forward incoming calls.
• Performing other administrative receptionist tasks such as archiving, faxing, transcribing, and photocopying.
• Fault reporting.
• Basic P.A. tasks for the sales director. Pick-up of incomplete orders and reorders in preparation for shipping to Cape Town.
• Respond to customer complaints and provide after-sales support on request.
• Treat incoming orders by phone, email or fax; make sure that the orders are forwarded to the relevant location and make sure that the orders have the correct prices, discounts and product numbers; contact customers to resolve any questions; make sure orders are processed in accordance with customers' delivery requirements.
• Inform customers, sales team, and warehouse management about unforeseen delays or issues.
• Accelerated and problem-solving preorders.
• Identify shortcomings and establish contacts with Johannesburg's management and directors to propose improvements.
• Assisting in the preparation, organization and delivery of high-priority orders.
• Keeping sales data as the basis for reporting to the senior management team.
• Follow up with accounts when orders need to be released.