Summary
Overview
Work history
Education
Skills
Timeline
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Jessica Gibb

Coventry

Summary

I am a detail-oriented administrator with over 3 years of experience in procurement and finance operations within Cadent. With a proven track record in managing purchase orders, invoice processing, and stakeholder engagement, I am seeking to build upon my skills and experience in a Commercial Support role to contribute to operational excellence within Capital Delivery.


Overview

8
8
years of professional experience
1
1
year of post-secondary education

Work history

Front desk - Transactional Procurement

Cadent Gas Ltd
Coventry
04.2024 - Current
  • Manage the Procurement Services Zoho ticketing system, triaging approximately 600 tickets monthly with an average 98% closure rate, ensuring timely and effective resolution.
  • Support supplier on boarding to the Ariba platform, providing guidance and troubleshooting to ensure smooth integration and compliance with Cadent's procurement processes.
  • Act as a key point of contact for internal and external stakeholders, resolving queries related to purchase orders, non-standard payments, and invoice discrepancies with professionalism and accuracy.
  • Perform mass PO closures and updates, maintaining data integrity.
  • Draft and update Standard Operating Procedures (SOPs) to reflect evolving procurement practices and system changes.
  • Maintain and monitor GR/IR (Goods Received/Invoice Received) reports to ensure accurate financial reporting.
  • Manage the leavers report process, ensuring procurement responsibilities are reassigned appropriately.
  • Lead PO resolution activities, collaborating with finance teams to ensure alignment with Delegation of Authority (DOA).
  • Participate in regular Teams calls with internal stakeholders to provide updates and resolve any outstanding issues.

Front Desk - Accounts Payable

Cadent Gas Ltd
Coventry, West midlands
08.2022 - 04.2024
  • Managed end-to-end invoice processing, ensuring timely and accurate submission in line with internal controls and supplier agreements.
  • Triaged and resolved queries from internal departments and external suppliers, maintaining strong communication and service standards.
  • Provided support to suppliers with invoice submissions and troubleshooting, ensuring smooth on boarding and ongoing compliance.
  • Conducted regular supplier statement reconciliations, identifying discrepancies and ensuring accurate financial reporting.
  • Maintained and updated supplier lists, including allocation and post-allocation processes, to support procurement and payment accuracy.

Senior Business Administrator

Peacock Insurance Services
Coventry
08.2017 - 08.2022
  • Maintained and updated client records ensuring compliance with data protection regulations.
  • Produced and issued insurance documentation.
  • Handled customer queries via phone and email, resolving issues efficiently and professionally to maintain high levels of customer satisfaction.
  • Supported internal audits by preparing documentation and reports, contributing to successful compliance reviews.
  • Assisted in training new team members on administrative processes.
  • Identified opportunities to streamline administrative workflows, improving turnaround times and reducing errors.
  • Demonstrated strong organisational skills by managing multiple tasks and priorities in a fast-paced environment.

Education

NVQ Level 2 - Business Administration

Henley College
Coventry
08.2017 - 08.2018

GCSEs -

Caludon Castle
Coventry
2011 - 2016

Skills

  • PO life cycle management
  • Invoice processing
  • Supplier on boarding & support
  • Procurement systems – proficient in SAP, Ariba, Zoho, Excel
  • Stakeholder engagement
  • Governance reporting
  • High-volume query handling
  • Process improvement
  • Financial accuracy
  • Team collaboration

Timeline

Front desk - Transactional Procurement

Cadent Gas Ltd
04.2024 - Current

Front Desk - Accounts Payable

Cadent Gas Ltd
08.2022 - 04.2024

Senior Business Administrator

Peacock Insurance Services
08.2017 - 08.2022

NVQ Level 2 - Business Administration

Henley College
08.2017 - 08.2018

GCSEs -

Caludon Castle
2011 - 2016

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Jessica Gibb