Jessica George
Edenbridge,Kent
Summary
Experienced retail Team Leader with 5 years’ experience in fast-paced store environments, Proven ability to drive sales, coach and support teams, manage rotas, and deliver consistently high standards of customer service. Hands-on, approachable leader who thrives on the shop floor and leads by example.
Overview
5
5
years of professional experience
Work history
General Assistant
Cash Converters
04.2024 - 11.2025
- Delivered excellent customer service by assisting customers with purchases, resolving queries, and ensuring positive in-store experience.
- Maintained strong product knowledge to effectively sell and promote merchandise.
- Operated cash registers accurately, handling transactions and supporting smooth daily operations.
- Restocked shelves, organised displays, and supported stock management to maintain high visual standards.
- Supported sales initiatives through effective product promotion, contributing to improved customer engagement and sales performance.
- Assisted with inventory controls, improving stock accuracy and reducing discrepancies.
Warehouse & Sales Associate
little poppets and co
08.2023 - 02.2024
- Assisted customers with product selection, enhancing shopping experiences and supporting sales growth.
- Processed payments accurately, ensuring efficient and seamless transactions.
- Maintained organised and well-presented merchandise displays.
- Resolved customer complaints promptly and professionally, maintaining high satisfaction levels.
- Developed strong product knowledge to support confident and informed customer interactions.
- Accurately processed, packed, and dispatched customer orders, ensuring timely delivery.
Team leader
CeX
12.2020 - 07.2023
- Led and supported shop-floor team during daily trading, ensuring excellent customer service standards were consistently met.
- Managed and drove sales targets, contributing to sustained revenue growth.
- Trained, coached, and supported new starters and existing team members to improve confidence, product knowledge, and performance.
- Created and managed staff rotas to ensure effective coverage during peak trading periods.
- Handled customer feedback and escalated issues professionally, resolving concerns quickly and effectively.
- Maintained stock levels and merchandising standards to ensure strong availability and store presentation.
Education
GCSEs - English
Croydon College
CroydonGCSEs - Maths
Croydon College
CroydonSkills
- Team leadership & staff coaching
- Customer service & relationship building
- Driving sales targets & upselling
- Cash handling & POS systems
- Stock management & visual merchandising
- Time management in fast-paced retail environments
- Problem-solving & professional communication
References
References available upon request.
Timeline
General Assistant
Cash Converters
04.2024 - 11.2025
Warehouse & Sales Associate
little poppets and co
08.2023 - 02.2024
Team leader
CeX
12.2020 - 07.2023
GCSEs - English
Croydon College
GCSEs - Maths
Croydon College