Jessica Freitas

· Provide administrative support for the entire Radiology department including but not limited to consultant radiologists, radiographers, radiology nurses and the PACS team.

· Establish a good relationship with referring consultants, medical secretaries, and GP practices to facilitate a coordinated pathway of care for patients.

· Prioritise doctors' workloads accordingly to ensure each practitioner's work is accurately completed on time without delay to patient care.

· Maintain a polite and friendly manner and a high standard of confidentiality in accordance with The Data Protection Act 2018.

· Work as part of a cohesive team showing flexibility of shared tasks to ensure that the very best service is provided to all patients.

· Responsible for filing all up-to-date correspondence, test results and referral letters into the patients’ notes before returning medical records.

· Ensure all dictation of imaging reports are accurate before finalisation.

· Receive telephone and email from both patients and referrers in a professional and timely manner.

· The primary person responsible for ensuring Radiology subject access requests are met within in a timely manner. This includes securely transferring medical reports and images via IEP and physically in the form of CDs.

· Ensure the accounting and billing activity for the previous day is done before deadline.

· Support the coordination of our multi-disciplinary team meetings to ensure consultant engagement and the smooth running of meetings.

• Reminded patients regarding upcoming appointments to streamline schedule.

• Ensure all administration is completed to support imaging and diagnostic bookings.
• Update and manage patient booking diaries to reduce NHS waitlists.
• Make and receive high volume of calls to support patients in a friendly and professional manner.
• Support the reception and administration team as necessary.
• Protocol incoming requests for PET-CT scans using IRMER 2017 guidelines and make appropriate decisions regarding justification.
• Liaise with partnering hospitals to ensure referrals are booked within the timescale of the pathway.
• Ensure patient demographics and referrals are correctly uploaded on to each system.
• Responsible for replenishing stock of radiopharmaceuticals and other medical materials.
• Distribute appointment letters and correspondence to patients with necessary patient information leaflets.
• Complete induction and training for new members of staff.
• Deputise for the admin manager in their absence being the first point of contact.

• Greet clients, employees, guests and other visitors in a friendly manner.
• Answer all telephone and email enquiries with professionalism in line with company standards.
• Maintain a professional and presentable appearance at all times.
• Responsible for managing the reception area ensuring it is well-looked after and tidy at all times.
• Resolve any customer queries.
• Operate tills & handle financial transactions.
• Build good working relationships with all visitors, guests, and employees.
• Collected and distributed incoming mail, employing strict confidentiality throughout.
• Maintained accurate and up-to-date records for smooth handovers.
• Assisted with set up of ID card and access permissions following site security practices.

· Undertake administrative tasks relating to customer bookings and memberships.

• Conduct phone calls to inform non-members about the services offered.
• Introduce and educate clients and members about assorted products available to them.
• Ensure emails and correspondence are dealt with effectively and in a timely manner.
• Responsible for complaint handling.
• Carry out induction for new members including health and safety procedures.
• Ensure the safety of the gym through multiple daily inspections.
• Demonstrate the correct and safe way of the use of exercise equipment.
• Plan tailormade workout sessions specific to an individual based of their age, height, weight, and medical conditions.
• Customise dynamic workout programs for all fitness levels to achieve customer acquisition and retention goals.
• Explained and demonstrated safe and appropriate exercises for clients of various fitness and physical abilities.
• Maintained efficiencies during peak hours by providing reception cover and administrative support.
• Built positive relationships with clients to encourage continued class attendance.

• Take and fulfil customer orders and enquiries.
• Deal with any complaints in a positive manner.
• Operate the tills and handle the finances on a daily basis.
• Proactive sell products to customers.
• Ensure stock are correctly date marked and rotated accordingly.
• Ensure excellent food hygiene at all times including the completion of daily health and safety records.
• Work in accordance with the health and safety policy.
• Have knowledge and be aware of allergens for safety reasons.
• Maintain a friendly and calm demeanour with the ability to work very well under pressure.
• Receive and check deliveries from suppliers.
• Operate with integrity and honesty at all times upholding the company’s values.
• Work in accordance with the health and safety policy.