Jessica Flann
Newton Abbot
Summary
Experienced Dental Nurse with three years in management, specialising in team leadership and compliance auditing. Skilled in conflict resolution and committed to maintaining high standards of efficiency and accuracy. Adapts quickly to new challenges while fostering collaborative environments that drive success.
Overview
13
13
years of professional experience
Work history
Operations Manager
Exeter Advanced Dentistry
Exeter, Devon
03.2026 - Current
- Managed staffing, rotas, recruitment, appraisals, and performance reviews to optimise team performance
- Oversaw daily operations across practice to ensure smooth functionality
- Lead compliance, audits, CQC readiness, infection prevention and governance
- Manage stock, suppliers, equipment servicing and budgets
- Work closely with principal dentists and the business manager to improve efficiency and patient experience
- Facilitated and engaged in regular meetings to discuss progress and strategies.
- Organised staff training and CPD to enhance skills and professional development
Head Dental Nurse
Exeter Advanced Dentistry
Exeter, Devon
09.2024 - 07.2026
- Became the IPC (Infection prevention and control) Lead
- Coordinated rotas, monitored holiday requests and sickness, arranged locums to ensure adequate staffing levels.
- Managed staff grievances and issues, fostering a supportive work environment.
- Completed Nurses' yearly appraisals and 6 weekly supervisions
- Created 2 monthly Nurses Meetings
- Monitored compliance with Icomply standards
- Worked closely with the principal dentists to keep them informed at all times
- Assisted in the recruitment of new staff members
- Completed practice stock ordering, ensuring availability of necessary supplies for smooth operations.
Deputy Lead Nurse
Newton Abbot Dental
10.2023 - 08.2024
- Assist with the training of the trainee nurses.
- Completed monthly compliance tasks, audits, and logs to ensure regulatory adherence.
- Ordered and maintained stock levels to support efficient surgical operations.
- Managing equipment repairs and routine servicing
- Assisted in creating staff rotas to ensure adequate coverage across shifts. and diary management
- Supported daily operations of the surgery to enhance patient experience. and the practice
- Supporting different clinicians in delivering a full range of high-quality dental treatments.
Dental Nurse
Newton Abbot Dental
Newton Abbot
08.2020 - 10.2023
- Performed high-quality dental nursing duties in areas such as periodontal maintenance, fillings, oral health assessments, endodontics and orthodontics
- Maintained a clean, sterile practice environment to ensure patient and staff safety
- Facilitated smooth daily operations by assisting with receptionist duties, including scheduling patient appointments and managing accounts
- Maintained supply levels to support practice operations and patient care, overseeing stock ordering processes
- Assisted Practice Manager/Lead Nurse with audit-related tasks to improve operational efficiency
Optical Assistant
Bill Opticians
Newton Abbot
12.2013 - 08.2020
- Advised customers on spectacle and sunglass choices, ensuring alignment with prescription, style, and budget for enhanced satisfaction
- Performed and recorded accurate frame measurements prior to dispensing glasses to ensure customer suitability
- Conducted frame repairs and adjustments, improving fit and comfort for clients to enhance overall experience
- Prepared patients, rooms, and equipment for eye exams, facilitating smooth operations and supporting optimal service delivery
- Managed customer transactions to ensure accurate payment processing and provided receipts for services and purchases
Education
Certificate in IV Sedation
Dental Sedation Courses
NVQ Level 2 in Customer Service -
Bill Opticians Apprenticeship
Newton AbbotNEBDN National Diploma in Dental Nursing -
NEBDN
NVQ Level 2 in Optical Practice Support -
Worshipful Company of Spectacle Makers
Newton AbbotGCSE'S -
Teign School
KingsteigntonSkills
- Compliance auditing
- Stock management
- IT proficiency
- Team leadership
- Conflict resolution
- Professional presentation
- Fast learner
- Hardworking
Outside of Work
Outside of work I love to spend my spare time to powerlifting in the Gym, Walking my 2 dogs or finding somewhere lovely to eat.
Education
other
Affiliations
- Dog walking
- Eating out
- Spending time in the Gym
Timeline
Operations Manager
Exeter Advanced Dentistry
03.2026 - Current
Head Dental Nurse
Exeter Advanced Dentistry
09.2024 - 07.2026
Deputy Lead Nurse
Newton Abbot Dental
10.2023 - 08.2024
Dental Nurse
Newton Abbot Dental
08.2020 - 10.2023
Optical Assistant
Bill Opticians
12.2013 - 08.2020
NVQ Level 2 in Optical Practice Support -
Worshipful Company of Spectacle Makers
GCSE'S -
Teign School
Certificate in IV Sedation
Dental Sedation Courses
NVQ Level 2 in Customer Service -
Bill Opticians Apprenticeship
NEBDN National Diploma in Dental Nursing -
NEBDN