Jessica Evans
Congleton,Cheshire
Summary
I am an adaptable, hardworking and reliable individual with a strong foundation in customer service and decision making. I demonstrate effective leadership styles and excel in both team environments and independent tasks. I like having challenges and learning new skills for career progression. I work well when driven by targets and deadlines, consistently working towards achieving goals while maintaining high standards of service and respect to all individuals.
Overview
13
13
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work history
Shift manager
McDonald's
Congleton, Cheshire East
08.2013 - Current
- Complete cash management processes, ensuring accuracy at the beginning and end of each shift.
- Assisted employees in resolving workplace conflicts, improved overall team harmony.
- Recruited new hires to strengthen the existing workforce..
- Improved team morale through effective communication and feedback practices.
- Maintained cleanliness and hygiene standards across the work area, ensured a pleasant environment for customers and staff alike..
- Coordinated with shift managers for seamless shift transitions.
- Enforced compliance with food hygiene regulations to uphold high quality standards in our restaurant.
- Motivated employees towards achieving sales and operational targets to increase store revenue on every shift.
- Resolve customer complaints promptly to maintain high service standards.
- Train new hires and set up mentoring relationships to drive team performance.
- Monitor staff, equipment efficiency whilst completing travel path throughout the shift to meet with store demand and rectify issues efficiently.
- I work within the people system of my restaurant which includes training of all employees within the store including on going, renewals and new hires. This includes weekly reviews, Ordering of uniform, setting up new hire training plans to be followed weekly by our trainers to which i follow up on every week and feedback.
Care worker
The Laurels care home
Congleton, Cheshire East
10.2012 - 08.2013
- Assisted with personal care tasks such as bathing, dressing and toileting-maintained dignity and respect at all times.
- Assisted patients with daily living activities for increased independence.
- Established strong rapport with patients through effective communication skills resulting in an atmosphere of trust and respect.
- Responded promptly to emergencies, ensured patient safety.
- Supported patients with mobility issues, promoted independence.
- Facilitated social activities for the elderly, reducing feelings of isolation and loneliness among them.
- Observed and documented vital signs, promptly reporting abnormalities for monitoring.
- Followed safe manual handling and hoist lifting techniques to ensure the highest level of client safety. Courses and training were completed.
Education
A-Levels - Business studies
Congleton high sixth form
Congleton, Cheshire East 09.2008 - 07.2009
GCSEs -
Congleton High School
Congleton, Cheshire East 09.2002 - 07.2007
Skills
- Adaptable leadership styles
- Customer Service
- First Aid certification
- Decision making
- Reliable
- Actively work well in teams of all sizes but also use initiative to complete tasks independently
- Driven towards targets and deadlines
- Accurate money handling
- Actively work towards learning new skills and progression
Certification
First Aid (level 3) - McDonald's
Level 3 diploma in shift management (QFC) - McDonald's
Manual handling certificate - The laurels care home
Timeline
Shift manager
McDonald's
08.2013 - Current
Care worker
The Laurels care home
10.2012 - 08.2013
A-Levels - Business studies
Congleton high sixth form
09.2008 - 07.2009
GCSEs -
Congleton High School
09.2002 - 07.2007