Summary
Overview
Work History
Education
Skills
LANGUAGES
Certification
Timeline
Generic

JESSICA EKE

Summary

Experienced Human Resources Specialist with a comprehensive background in all aspects of human resources. Consistently successful in improving employee relations and optimizing HR processes. Skilled in managing recruitment, onboarding, and employee development programs, ensuring the organization attracts and retains top talent. Adept at implementing strategies that enhance employee engagement and foster a positive work culture.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Customer Service and Operations Officer

CRM Students
11.2024 - Current
  • Improved operational efficiency by analyzing and streamlining existing processes.
  • Assist in implementing CRM software solutions to optimize workflow.
  • Performed daily administrative duties with regard to the delivery of service to students, staff and
    clients.
  • Oversaw vendor relationships to maintain quality and cost-effectiveness.
  • Facilitated implementation of best practices, enhancing operational consistency.
  • Conducted Inspections to ensure compliance with industry regulations and standards.
  • Provided excellent customer care to maintain and improve customer relations, strengthen loyalty and increase bookings and rentals sales.

Customer Service Assistant

TESCO (One Stop)
03.2023 - 10.2024
  • Completed purchases with cash, credit, and debit payment methods, providing customer receipts for reference
  • Replenish store inventory regularly, monitoring stock demands to appropriately address customer needs
  • Maintained spotlessly clean sales floors, organizing merchandise for visually-appealing displays
  • Resolved customer issues using strong interpersonal skills and conflict resolution techniques
  • Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending
  • Guaranteed high levels of customer satisfaction through product knowledge and attentive service

Administrative Assistant

MIDAS
12.2023 - 03.2024
  • Assist in general clerical duties as required
  • Provided efficient administrative support to the GP, adhering to user guidelines and the company's policies

Human Resources Generalist

LoanBook Limited
02.2021 - 12.2023
  • Managing recruitment activities like job posting, scheduling, and conducting interviews
  • Improving onboarding experience for new employees through proper office ergonomics techniques
  • Led payroll teams in verifying prompt, accurate permanent staff and contract staff payments
  • Advising payslips promptly, thereby building the trust of employees and the organization
  • Maintained up-to-date records of employee information in HRIS system ensuring accurate reporting and data-driven decision making.
  • Advised on contract and salary obligations to meet business and employee requirements
  • Conducting periodic reviews of employees' performances per the Key Performance Indicators
  • Coordinated company-wide events such as town hall meetings or wellness activities, boosting employee morale and fostering a sense of community within the organization.
  • Driving business performance by supporting learning and development exercises
  • Appraising performances and recommending employees for promotion when necessary
  • Provided guidance to managers and employees on talent management, payroll, FMLA and benefits.
  • Spearheaded initiatives to promote career development within the organization
  • Ensures consistent productivity through the management of office facilities and equipment
  • Collaborated with payroll to complete and upload pay data and worked with managers to support proper wage and hour compliance.
  • Deploying diligence in administering petty cash and ensuring that office assets are adequately managed
  • Effectively managing office assistants, front desk officers, and drivers for smooth operations
  • Investigated and documented workplace grievances to eliminate future incidents

HR and Administrative Officer

NewAge Mobile Limited
06.2018 - 12.2020
  • Coordinated office activities to streamline operations and enhance productivity.
  • Answered inquiries concerning standardized policies, procedures, and regulations
  • Verified documents and associated records to catch and resolve discrepancies
  • Assisted with invoicing and payroll to help facilitate efficient workflow
  • Ensured accurate record-keeping by conducting regular audits of personnel files and HR databases.
  • Updated HR database with new employee information, changes in benefits, and other details.
  • Handled on-boarding process for newly hired employees, which included distribution of all paperwork.
  • Optimized HRIS for better data management and employee self-service, reducing administrative burdens.
  • Trained junior team members on administrative processes, company requirements, and performance strategies
  • Managed office inventory to ensure timely ordering and replenishment of low-level stock

Customer Service Representative/Front Desk Officer

New Age Mobile Concepts Ltd
05.2017 - 04.2018
  • Answered customer telephone calls promptly and improved on-hold wait times
  • Assisted customers with varying questions using product knowledge and service expertise
  • Responded to customer requests for products, services, and company information.
  • Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques
  • Adhered strictly to policies and procedures for continued company compliance
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Education

Master of Science - Human Resources Management

Teesside University
Middlesbrough, MDB
12.2024

Bachelor of Arts - Mass Communication

University of Benin
11.2016

Skills

  • Operational planning
  • Process optimization
  • Team leadership
  • Performance monitoring
  • Project management
  • Communication skills
  • Problem solving
  • Policy development
  • Conflict resolution
  • Learning And Development
  • Payroll Management
  • Employee Relations

LANGUAGES

English
Fluent

Certification

  • CIPM Chattered Institute of Personnel Management Professional (ACIPM) - Affiliate of CIPD.

Timeline

Customer Service and Operations Officer

CRM Students
11.2024 - Current

Administrative Assistant

MIDAS
12.2023 - 03.2024

Customer Service Assistant

TESCO (One Stop)
03.2023 - 10.2024

Human Resources Generalist

LoanBook Limited
02.2021 - 12.2023

HR and Administrative Officer

NewAge Mobile Limited
06.2018 - 12.2020

Customer Service Representative/Front Desk Officer

New Age Mobile Concepts Ltd
05.2017 - 04.2018

Bachelor of Arts - Mass Communication

University of Benin

Master of Science - Human Resources Management

Teesside University

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JESSICA EKE