Jessica Dyer
Shepperton,Surrey
Summary
I am highly adaptable, hardworking and comprehensively trained in a variety of industrial standard software skills. I'm always open minded to new challenges and problem solving. Extensively experienced in teamwork and maintaining positive client relationships. Outstanding time management, organisational skills and attention to detail. I am always looking to learn and thrive in the workplace.
Overview
7
7
years of professional experience
Work history
Client Support Manager
Togglit
02.2025 - Current
- Successfully manage a portfolio of high-value business banking clients, maintaining excellent service levels at all times.
- Organized and presented monthly MBRs, providing insights on debt portfolio performance for key clients.
- Provided subject matter expertise in internal strategic planning, influencing IT development to support business goals and process improvements.
- Track and analyse portfolio performance, identifying trends and issues to drive strategies forward.
- Measure repayment success for customers and optimal outcomes for clients.
- Improved customer journeys by reviewing processes and making changes that better aligned with both client needs and regulatory standards.
- Worked with open banking payment methods to streamline customer repayment journeys, offering quicker, more secure payment options that enhanced customer success and satisfaction.
- Designed and delivered communication strategies that supported customer engagement and business objectives.
- Produced Consumer Duty MI, helping clients meet regulatory requirements and make informed decisions.
- Created tailored performance reviews for clients, turning data into clear insights and actionable recommendations.
Operations Coordinator
Qualco UK
02.2023 - Current
- Qualco is a technology company delivering panel management solutions into the credit industry, they serve over 70 clients globally and process more than £150 billion worth of debt annually
- Increased debt collection volumes via strategic managment.
- Analysed financial data to track and achieve budget targets.
- Review performance data to create reports and dashboards identifying weaknesses and opportunities.
- Handle negotiations with outside vendors and service agencies to meet group needs.
- Collate, log and review monthly partner packs to establish external partner performance.
- Act in accordance with the requirements of Consumer Duty
- Managing and leading on and off site partner review meetings: working with partners to ensure that operational requirements and best practise is adhered to in line with company and client service levels.
- Monitering the transport and delivery of data files between Qualco UK and Partners liasing with the IT department to resolve issues
- Represent the business in negotiations with external partners.
Operations Administrator
Qualco UK
09.2022 - 08.2023
- Coordinated administrative support to alleviate pressures on senior staff.
- Prepared reports for compliance and analysis purposes, enabling strategic review and forecasting.
- Took and distributed meeting minutes to inform stakeholders of key business priorities.
- Developed organisational policies for administrative oversight and internal controls.
- Supervised daily operations, acting as point of contact for any queries.
- Served as a key corporate representative, liaising with various stakeholders in support of operational excellence.
- Collaborated with wider teams to provide proactive, responsive project support.
- Streamlined processes to improve and optimise office operations.
Office Assistant and Query Administrator
Qualco UK
02.2020 - 09.2022
- Investigated and resolved customer queries.
- Managed the inbox for incoming customer queries on behalf of external clients.
- Updated clients database for records.
- Developed company wide policies and procedures.
- Managed factors to reduce our carbon footprint in line with ISO 14001 certification.
- Created and monitored non disclosure agreements.
- Oversaw office supply orders and replenished stock for staff use.
- Maintained office files for reliable reference, including electronic and hard copies.
- Helped set up internal and external office activities.
Post Visit Administrator
UKAS
09.2019 - 02.2020
- Processed evidence, feedback and reports for companies which need accreditation.
- Delivered one to one training to new employees joining the Post Visit team.
- Collaborated with different departments to maintain positive working relationships and smooth workflows.
- Assisted clients with daily enquiries and addressed incoming correspondence to maintain timely responses.
Audi Showroom Receptionist
Audi
06.2019 - 09.2019
- Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive impression of the company.
- Screened incoming phone calls, scheduled reservations and relayed detailed messages.
- Facilitated check-in and check-out procedures for guests.
Front of House Team Member
The Anchor Hotel
01.2019 - 06.2019
Seasonal Sales Assistant
John Lewis & Partners
10.2018 - 01.2019
Customer Sales Assistant
Squires Garden Centre
03.2018 - 07.2018
Education
Ø Level 3 award - Mental Health First Aider -
St Johns Ambulance
Ø Level 3 award - Physiology and Anatomy - undefined
Ø BTEC Photography Diploma DDD (Distinction x3 equivalent to 3 A's) - undefined
Ø GCSE's - undefined
Sunbury Manor School
Skills
- Microsoft Office software experience
- Strong customer service skills
- Communication skills
- Ability to quickly retain new information
- Ability to remain calm under pressure and deliver consistent and high-quality service
- Analytical approach to problem solving and decision making
- Knowledge in Collections & Recoveries industry
- Effective team player
- Ability to multitask
- Excellent organisational skills
- Policy compliance
Timeline
Client Support Manager
Togglit
02.2025 - Current
Operations Coordinator
Qualco UK
02.2023 - Current
Operations Administrator
Qualco UK
09.2022 - 08.2023
Office Assistant and Query Administrator
Qualco UK
02.2020 - 09.2022
Post Visit Administrator
UKAS
09.2019 - 02.2020
Audi Showroom Receptionist
Audi
06.2019 - 09.2019
Front of House Team Member
The Anchor Hotel
01.2019 - 06.2019
Seasonal Sales Assistant
John Lewis & Partners
10.2018 - 01.2019
Customer Sales Assistant
Squires Garden Centre
03.2018 - 07.2018
Ø Level 3 award - Physiology and Anatomy - undefined
Ø BTEC Photography Diploma DDD (Distinction x3 equivalent to 3 A's) - undefined
Ø GCSE's - undefined
Sunbury Manor School
Ø Level 3 award - Mental Health First Aider -
St Johns Ambulance
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