Jessica Dolezal

• Worked with a team of beauty and hair professionals to provide a high-en experience for clients, resulting in a 5-star rating for Customer Service.

• Pride myself on catering to every client's individual wants and needs and provided expert advise on any at home products that they can use to compliment their treatments.

• Provided Beauty Treatments including Manicures including Gel polish, Pedicures, Eye Treatments, Lash Lifting, Facials (Medik8), Dermaplaning Facials, Massage Treatments, Waxing treatments including intimate waxing for women.

• Contributed to the overall running of the clinic including opening and closing of the business, keeping all client cards up to date, taking phone calls and keeping the diary running smoothly for myself and other members of the Hair and Beauty Team, keeping the business clean and tidy, keeping all treatment rooms in line with health and safety regulations and stocked up ready for treatments.

• Maintained accurate and detailed records of each client's treatments and progress, resulting in improved customer service

• Developed product knowledge, allowing for accurate and informed recommendations

• Built and maintained client relationships, resulting in an increase in referrals

• Built and nurtured loyal customer relationships, promoting referrals to increase salon customer bases.
• Provided exceptional customer service, ensuring repeat client bookings.

• Worked with a team of beauty professionals to provide a high-end spa experience for clients, resulting in a 5-star rating for Customer Service
• Provided Beauty Treatments including Manicures including Gel polish, Pedicures, Eye Treatments, Lash Lifting, Facials (Darphin and Decleor), Massage Treatments, Hopi ear candles, Waxing treatments including intimate waxing for women
• Experienced more advanced treatments including: Dermaplaning, Microneedling, Bio RePeel treatments, Skin tag & thread vein removal and Laser hair removal
• Pride myself on catering to every client's individual wants and needs and provided expert advise on any at home products that they can use to compliment their treatments
• Contributed to the overall running of the clinic including opening and closing of the business, keeping all client cards up to date, taking phonecalls and keeping the diary running smoothly, keeping the business clean and tidy, keeping all treatment rooms in line with health and safety regulations and stocked up ready for treatments
• Maintained accurate and detailed records of each client's treatments and progress, resulting in improved customer service
• Developed product knowledge, allowing for accurate and informed recommendations
• Built and maintained client relationships, resulting in an increase in referrals
• Advised clients on particular products and treatments based on customer preferences, skin and hair types and current offers.

• Enabled service users to stay in their own homes through the support given by myself and collegues
• Administered medication as prescribed and recorded changes in patient condition
• Organized and maintained patient records in accordance with privacy and data protection regulations
• Assisted with daily living activities, such as bathing and dressing, that enabled patients to remain independent
• Assessed the needs of patients and identified any areas of concern that needed to be addressed
• Established strong relationships with patients and their families, providing comfort during difficult times
• Provided compassionate and dignified care to patients with complex medical needs, resulting in improved patient satisfaction scores

• Assisted with the setup and takedown of promotional displays
• Resolved customer complaints and issues in a courteous and professional manner
• Organized and maintained the store, ensuring a clean and safe environment for customers
• Conducted inventory audits to ensure accurate stock levels and identify areas of loss prevention
• Responded to customer inquiries and complaints in a professional manner
• Assisted in the training of new retail staff
• Collaborated with other retail staff to ensure all customer needs were met in a timely manner