Jessica David
Cardiff
Summary
Newly qualified RiseUp ServiceNow professional with expertise in system administration, workflow design, and incident management. Skilled in service catalogue design, scripting, and IT operations, with a strong focus on problem-solving and customer relations. Adept at fostering teamwork and delivering exceptional customer service through effective communication. Committed to leveraging technical skills and operational knowledge to optimise processes and enhance organisational efficiency. Currently enrolled in the RiseUp Technical Project Manager programme.
Overview
2
2
years of professional experience
7
7
years of post-secondary education
1
1
Certification
Work History
Event/Duty Manager
Marstons, The Duke of Wellington
Cowbridge, Vale of Glamorgan
09.2024 - 02.2025
- Achieved smooth daily operations by overseeing staff and delegating tasks efficiently.
- Directed staff schedules and rosters, optimising workforce efficiency.
- Managed front-of-house operations to maintain a high level of service.
- Met sales targets consistently by motivating the team towards achieving common goals.
- Conducted training sessions for new employees, enhancing team competence.
- Supported marketing campaigns, increasing brand visibility within the local community.
System Administrator Externship Student
ServiceNow RiseUp
Remote
07.2024 - 09.2024
- Collaborated on application development projects within the ServiceNow platform, honing skills in scripting, workflow automation, and system troubleshooting
- Developed and configured ServiceNow modules and learned best practices for user experience improvement and process efficiency
Bartender, Barista, Waitress
The Bear Hotel, Cowbridge
Cowbridge
10.2022 - 10.2023
- Developed strong customer service skills and a proactive approach to problem-solving
- Managed stock levels and promoted products, contributing to a smooth and efficient hospitality environment
Education
ServiceNow Externship - Certified System Administrator (CSA)
ServiceNow
London 07.2024 - 09.2024
Cowbridge Comprehensive School - GCSEs, A levels in Art, Photography, Biology
Cowbridge Comprehensive School
Cowbridge, Vale of Glamorgan 08.2015 - 06.2022
Skills
- System Administration
- Workflow Design
- Incident Management
- Service Catalog Design
- Scripting
- Customer Service
- Communication
- Teamwork
- Problem-solving
- IT skills
- Customer relations expertise
Languages
English
Norwegian
Next Gen RiseUp Programme
Application Development Project - ServiceNow RiseUp Externship Program, Developed an application within ServiceNow, gaining experience in Service Catalog and Workflow Automation., Honed technical proficiency, communication, teamwork, and collaboration skills essential in ServiceNow project environments.
Affiliations
- Piano and Running
Certification
Xanadu Delta ServiceNow Certified System Administrator
Google AI Essentials
Micro Certification in Flow Designer
Next Generation 10 Week RiseUp Completion
British Sign Language Certificate
Disability Confidence Certificate
Unconscious Bias Certificate
Accomplishments
ServiceNow RiseUp NextGen Final Application Development Project
Timeline
Event/Duty Manager
Marstons, The Duke of Wellington
09.2024 - 02.2025
ServiceNow Externship - Certified System Administrator (CSA)
ServiceNow
07.2024 - 09.2024
System Administrator Externship Student
ServiceNow RiseUp
07.2024 - 09.2024
Bartender, Barista, Waitress
The Bear Hotel, Cowbridge
10.2022 - 10.2023
Cowbridge Comprehensive School - GCSEs, A levels in Art, Photography, Biology
Cowbridge Comprehensive School
08.2015 - 06.2022
Similar Profiles
Bethany BosanquetBethany Bosanquet
Restaurant Waiter at The Duke Of WellingtonRestaurant Waiter at The Duke Of Wellington
Enkh-ERDENE JARGALSAIKHANEnkh-ERDENE JARGALSAIKHAN
Waiter and Bartender at Duke Of WellingtonWaiter and Bartender at Duke Of Wellington
Jaden KnightJaden Knight
General Manager at Marstons Inns and TavernsGeneral Manager at Marstons Inns and Taverns