Jessica Crombie
Oldham,Lancashire
Summary
Friendly and approachable, with exceptional communication and customer service skills, complemented by proven ability to handle transactions and manage stock. Known for creating positive shopping experiences and assisting customers with product information. A keen interest in literature, seeking position as Librarian. Possesses strong communication and research skills, coupled with proficiency in cataloguing systems. Aims to enhance community engagement and foster love for reading through innovative programmes. Dedicated member of both Failsworth and Chadderton Historical Societies, fuelled by a passion for understanding historical transformations and regional growth. Whilst at school, was both a librarian in primary and secondary, resulting in a deep love of literature and history and as a younger member of the historical societies its a passion of mine to promote the beauty that history has offer to a younger generations.
Overview
16
16
years of professional experience
3
3
years of post-secondary education
Work history
General warehouse operative
Dunelm
Rochdale, Lancashire
06.2018 - Current
- Coordinated product distribution for timely deliveries.
- Facilitated smooth workflow, minimising disruptions during peak hours.
- Utilised pallet jacks and forklifts with strict attention to safety protocols.
- Assured safety of team members by strictly adhering to health and safety standards.
- Improved inventory management with regular stock checks.
- Managed loading and unloading of delivery vehicles, confirming accurate order fulfilment.
- Contributed to a collaborative work environment through effective communication skills.
- Managed waste disposal responsibly, promoting environmental sustainability.
- Maintained cleanliness of the warehouse, promoting tidy working environments.
- Met tight deadlines with efficient multi-tasking capabilities.
- Streamlined processes by sorting received products according to set guidelines.
Customer sales assistant
Dunelm
Rochdale, Lancashire
11.2010 - Current
- Assisted customers to make informed purchasing decisions.
- Enhanced customer engagement by offering product knowledge and advice.
- Maintained shop floor cleanliness for an inviting shopping environment.
- Built relationships with customers through friendly interaction and assistance.
- Collaborated with team members to meet daily sales targets.
- Resolved queries swiftly, contributing to positive customer experience.
- Balanced multiple responsibilities simultaneously without compromising on quality of service provided.
- Managed stock level for effective store operation.
- Delivered professional representation of brand during interactions with customers.
- Executed visual merchandising displays to increase product appeal.
- Ensured compliance with health and safety regulations within the retail environment.
- Stocked, replenished and organised shelves to ensure consistent levels of product availability.
Chip shop assistant
May's chip shop
Shaw, Oldham
08.2009 - 09.2010
- Managed queue during peak hours for smooth operation of the shop.
- Maintained high cleanliness standards with regular cleaning of all surfaces and utensils.
- Dealt with customer inquiries and complaints, leading to improved customer relationships.
- Handled cash transactions, ensuring correct change was provided every time.
- Improved customer service by promptly and accurately taking orders.
Education
NVQ Level 2 - Light Motor Vehicle Maintenance
Oldham College
Oldham 09.2020 - 07.2021
NVQ Level 3 - Art & Design- Costume Design
Oldham College
Oldham 09.2009 - 07.2011
Certificate of Higher Education - Adult Literacy
Oldham College
Oldham 09.2009 - 10.2009
Certificate of Higher Education - Mathematics
Oldham College
Oldham 05.2011 - 05.2011
Skills
- Heavy lifting capability
- Decision-making skills
- Delicate item handling
- Meticulous record-keeping
- Stock control
- Stocktaking
- Attentive
- Target-focused
- Warehouse Management Systems proficiency
Affiliations
- Member of Historical Societies
- Archery
- Crafter
- Vehicle Restoration
References
References available upon request.
Timeline
NVQ Level 2 - Light Motor Vehicle Maintenance
Oldham College
09.2020 - 07.2021
General warehouse operative
Dunelm
06.2018 - Current
Certificate of Higher Education - Mathematics
Oldham College
05.2011 - 05.2011
Customer sales assistant
Dunelm
11.2010 - Current
NVQ Level 3 - Art & Design- Costume Design
Oldham College
09.2009 - 07.2011
Certificate of Higher Education - Adult Literacy
Oldham College
09.2009 - 10.2009
Chip shop assistant
May's chip shop
08.2009 - 09.2010