Jessica Cox
Kings Nor,West Midlands
Summary
30 year old part-time student. Flexible, reliable, capable and enthusiastic. Motivated to learn and develop new skills, support and help others. Hard working and able to work both independently and in a team environment.
Overview
11
11
years of professional experience
2025
2025
years of post-secondary education
Work History
Makeup Artist
Mystical Productions
Wolverhampton , West Midlands
10.2013 - 12.2015
- Provided excellent customer service and product knowledge, tailoring service to customer needs.
- Applied prosthetics, face paint and special Fx makeup during halloween events.
- Provided face painting and glitter tattoo services during other events such as Christmas fairs for both adults and children.
Assistant Dance Teacher
Limelight Dance Academy
Wolverhampton , West Midlands
09.2013 - 12.2015
- Helped teacher create positive and supportive learning environment by developing trust and encouraging student decision-making.
- Developed class plans and choreography for each term in collaboration with dance teachers to improve students' dancing skills.
- Corrected students posture, body alignment and technique, providing constructive criticism.
- Arrived 15 minutes before class to prep studio for teacher and student arrival.
Face Painter
B.A.M Fx ( Self employed )
Wolverhampton , West Midlands
06.2016 - 11.2018
- Maintained clean, safe working environments to eliminate accident risks.
- Met budget targets through responsible planning and resource allocation.
- Engaged with customers to better understand needs and deliver excellent service.
- Demonstrated outstanding product knowledge to achieve high customer satisfaction levels.
- Organised files to support efficiency and traceability.
- Customised customer experiences to build brand loyalty.
Sales Assistant
Superdrug
Wolverhampton , West Midlands
04.2017 - 02.2022
- Cultivated excellent customer relationships by providing helpful, friendly and attentive service.
- Kept sufficient inventory supply and stock on shelves and in storerooms.
- Processed cash and card payments during busy shopping periods to minimise customer waiting times.
- Promoted sales and special offers for discounts and merchandise options.
- Performed closing duties such as cleaning windows and floors, securing shop premises and cashing-up tills.
- Promoted special offers and loyalty programme with upselling skills.
Supervisor
Savers
Wolverhampton, West Midlands
05.2022 - 10.2023
- Kept up-to-date on available inventory and new stock lines to efficiently answer customer questions regarding purchasing options.
- Explained products' benefits and value, engaging customers in new stock to drive sales.
- Maintained excellent visual merchandising standards by routinely cleaning and organising window and point of sale (POS) displays.
- Received and inspected incoming shipments, recording inventory transactions with RF scanners to maintain accurate records.
- Addressed and resolved complex customer complaints in calm, efficient and friendly manner.
- Received, processed and organised deliveries within tight deadlines.
- Organized front-end and window displays, applying merchandising standards to enhance shopping experiences.
- Referenced weekly sales ad and promotional signage to verify and enforce correct pricing.
Care assistant
Housing 21
Wolverhampton , West Midlands
10.2023 - 12.2023
- Improved patients' quality of living, engaging in fulfilling and meaningful activities to encourage community access.
- Maintained optimal safety standards throughout client home and care environments, prioritising risk-reduction, health and hygiene.
- Collaborated with healthcare team for effective patient care delivery.
- Delivered high-quality care to clients with disabilities, achieving care plan objectives.
Supervisor
Savers
Wolverhampton, West Midlands
12.2023 - 12.2024
- Coordinated with other supervisors to maintain consistency across shifts.
- Resolved customer complaints promptly, resulted in increased customer satisfaction rates.
- Encouraged open dialogue amongst team members, promoted an inclusive work environment.
- Trained new hires and set up mentoring relationships to drive team performance.
Education
GCSEs - English
Moseley Park
Bilston, WLVGCSEs - Math
Moseley Park
Bilston, WLVGCSEs - Science
Moseley Park
Bilston, WLVCertificate of Higher Education - Performing Arts
City of Wolverhampton College
Wolverhampton, WLVHigher National Diploma - Performing Arts
City of Wolverhampton College
Wolverhampton, WLVDiploma of Higher Education - Health And Social Care
Open University
Milton Keynes, MIKSkills
- Goal-oriented
- People skills
- Outstanding customer service
- Customer relationship building
- Confidentiality and discretion
- Positive attitude
- Emotional intelligence
- Drive to learn and develop
- Technical skills
- Highly responsible and reliable
- Team supervision
- Customer satisfaction
Custom
other,Wolverhampton, WLV,other,Wolverhampton, WLV,other,Bilston, WLV,other,Bilston, WLV,other,Bilston, WLV,other,Milton Keynes, MIK
Timeline
Supervisor
Savers
12.2023 - 12.2024
Care assistant
Housing 21
10.2023 - 12.2023
Supervisor
Savers
05.2022 - 10.2023
Sales Assistant
Superdrug
04.2017 - 02.2022
Face Painter
B.A.M Fx ( Self employed )
06.2016 - 11.2018
Makeup Artist
Mystical Productions
10.2013 - 12.2015
Assistant Dance Teacher
Limelight Dance Academy
09.2013 - 12.2015
GCSEs - English
Moseley Park
GCSEs - Math
Moseley Park
GCSEs - Science
Moseley Park
Certificate of Higher Education - Performing Arts
City of Wolverhampton College
Higher National Diploma - Performing Arts
City of Wolverhampton College
Diploma of Higher Education - Health And Social Care
Open University
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