Jessica Courtenay
St Columb,Cornwall
Summary
Dedicated Customer Service Professional focused on organisational efficiency and customer satisfaction. Delivered high-quality results through effective complaint resolution and creative problem-solving under pressure. Contributed to positive team dynamics and operational success by supporting diverse tasks with strong communication and adaptability.
Overview
9
9
years of post-secondary education
5
5
years of professional experience
Work history
General assistant
Venator Properties Ltd
Saint Columb Major, Cornwall
2026.01 - Current
- Executed day-to-day support duties with accuracy and efficiency.
- Assisted with office administration duties, enhancing operational efficiency.
- Maintained a clean and organised office environment, ensuring supplies were readily available.
- Maintained organised filing system to ensure accurate record-keeping. and up-to-date for accurate record-keeping purposes.
- Scheduled meetings, conferences and appointments.
- Processed payments securely, safeguarding against fraud or discrepancies.
- Drafted documents and reports for management review.
- Screened incoming phone calls and relayed detailed messages.
- Drafted contracts and purchase orders.
Night shift worker
Tesco
Wadebridge, Cornwall
2025.10 - 2026.01
- Coordinated deliveries throughout the night shift ensuring seamless operation.
- Managed customer queries throughout the night, providing excellent service.
- Maintained a clean and safe working environment for optimal productivity.
- Adhered strictly to company policies and procedures during shifts, ensuring quality control.
Front of house team member
Premier Inn Hotel
Wadebridge, Cornwall
2021.05 - 2021.08
- Enhanced guest experience with a friendly and helpful attitude.
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
- Handled complaints effectively, resulting in increased customer satisfaction.
- Assisted guests with queries or requests for optimal guest experience.
- Cooperated closely with other team members to meet and exceed guests' expectations.
Education
LLB (Hons) - Law
University of Plymouth
Plymouth 2022.09 - 2025.09
A-Levels - Law, Spanish, English Language
Callywith College
Cornwall 2019.09 - 2021.05
GCSEs - English, Maths, Science, Health and Social Care, Spanish
Brannel School
Cornwall 2015.08 - 2019.09
Skills
- Office administration
- Customer Service
- Complaint resolution
- Organisational efficiency
- Performance under pressure
- Strong adaptability
- Empathy towards customers
- Patience and courtesy
Languages
Spanish
Fluent
Timeline
General assistant
Venator Properties Ltd
2026.01 - Current
Night shift worker
Tesco
2025.10 - 2026.01
LLB (Hons) - Law
University of Plymouth
2022.09 - 2025.09
Front of house team member
Premier Inn Hotel
2021.05 - 2021.08
A-Levels - Law, Spanish, English Language
Callywith College
2019.09 - 2021.05
GCSEs - English, Maths, Science, Health and Social Care, Spanish
Brannel School
2015.08 - 2019.09