Jessica Costa
Reading,South East Berkshire
Summary
Dedicated professional with expertise in workflow enhancement and quality assurance, ensuring optimal warehouse operations. Proven track record in training facilitation and safety compliance, contributing to team collaboration and problem solving. Demonstrates exceptional time management and order fulfilment efficiency, with experience in dispatching goods and secure packing techniques. Flexible in task assignments, with a strong understanding of warehouse operations, consistently achieving punctuality and reliability. Skilled in picking and packing, stock labelling, aiming to further enhance operational efficiency within dynamic environments.
Compassionate Hospice Nursing Assistant committed to delivering comprehensive patient care and support. Known for enhancing patient comfort and well-being through attentive and empathetic interactions. Skilled in managing daily tasks and providing emotional support to patients and families during challenging times.
Overview
15
15
years of professional experience
6
6
years of post-secondary education
Work history
I.T Voluntary work at Hospice
Lar da paroquis de mangualde
Mangualde, Portugal
02.2011 - 08.2011
- Developed and maintained documentation for IT processes and procedures to streamline support.
- Managed inventory control with regular stock checks.
- Produced monthly payslips, bolstering transparency in wage calculations.
- Oversaw preparation of payslips, wage summaries and tax statements for transparency.
- Managed a busy client schedule efficiently whilst maintaining high standards of care.
- Managed recording, mixing, and synchronisation tasks, ensuring quality output.
- Managed inventory control , reducing waste and overspending.
Hospice carer Volunteer
Santa Casa da Misericodia de mangualde
Mangualde, Portugal
06.2013 - 11.2013
- Provided compassionate support to patients and families during end-of-life care.
- Assisted with daily living activities to enhance comfort and dignity for patients.
- Collaborated with healthcare professionals to ensure comprehensive patient care plans.
- Offered emotional support and companionship to patients experiencing loneliness.
- Coordinated efficient pick-up and drop-off schedules to ensure timely transportation.
- Assisted passengers with luggage and special needs during journeys to enhance overall experience.
- Delivered food orders efficiently to customers across designated routes ensuring timely service.
Waitress Volunteer
Giardino
Mangualde, Portugal
08.2013 - 10.2015
- Delivered friendly and fast service to process high-volume food and drink orders at peak times.
- Maintained safe hygiene and food handling standards for full compliance.
- Cleared and reset tables with clean service ware to uphold faultless restaurant standards.
- Processed payments efficiently, handling cash, credit, and debit transactions with accuracy and security.
Greeted new customers, answered initial questions and took drink orders.
- Maintained extensive knowledge of food, drinks and menus to answer customer queries.
- Delivered exceptional customer service by promptly greeting guests and taking orders with a friendly demeanour.
Laid tables with clean cutlery, crockery and glassware throughout sittings.
- Resolved complaints from guests by listening to issues and notifying restaurant manager.
Warehouse picker
Jag Recruitment
Reading, South East Berkshire
10.2015 - 03.2020
- Maintained accurate inventory records through regular stock checks.
- Collaborated with team to streamline picking processes and maximise efficiency.
- Implemented health and safety standards to ensure safe working environment.
- Organised stock in designated areas to facilitate easy access during picking.
- Monitored quality of items during picking to prevent errors and damages.
- Reduced product damage by handling items with care during the picking process.
Warehouse operator
Siamo Group
Reading, South West Berkshire
09.2025 - Current
- Maintained accurate inventory records through regular stock checks and updates.
- Assisted in training new employees on warehouse processes and best practices.
- Sorted and packaged products for distribution in accordance with company standards.
- Communicated effectively with supervisors, improving overall workflow.
- Followed all health and safety guidelines, contributing to a safe workplace environment.
- Picked orders accurately, reducing instances of return or exchange.
- Collaborated with team members to optimise workflow and improve operational efficiency.
- Implemented safety protocols to create a secure working environment for all staff.
Education
King's Academy Prospect
United Kingdom 09.2008 - 07.2010
Escola Secundaria Felismina alcantara
Portugal 09.2011 - 10.2015
Skills
- Workflow enhancement
- Quality assurance
- Training facilitation
- Safety compliance
- Team collaboration
- Problem solving
- Time management
- Order fulfilment efficiency
- Dispatching goods experience
- Secure packing techniques
- Flexible in task assignments
- Warehouse operations understanding
- Punctuality and reliability
- Picking and packing
- Stock labelling
Languages
English
Fluent
Romanian
Beginner
Portuguese
Native
Affiliations
- Listening to music
Timeline
Warehouse operator
Siamo Group
09.2025 - Current
Warehouse picker
Jag Recruitment
10.2015 - 03.2020
Waitress Volunteer
Giardino
08.2013 - 10.2015
Hospice carer Volunteer
Santa Casa da Misericodia de mangualde
06.2013 - 11.2013
Escola Secundaria Felismina alcantara
09.2011 - 10.2015
I.T Voluntary work at Hospice
Lar da paroquis de mangualde
02.2011 - 08.2011
King's Academy Prospect
09.2008 - 07.2010