Jessica Collier
Shirehampton,Bristol
Summary
Detail-oriented professional with a meticulous eye for detail and exceptional interpersonal communication skills. First-aid certified and highly efficient in multitasking, ensuring optimal performance in dynamic environments. Committed to leveraging these competencies to contribute effectively to team success and organisational goals.
Overview
21
21
years of professional experience
9
9
years of post-secondary education
Work History
SMSA
Bristol City Council
Shirehampton, Bristol
04.2018 - Current
- Built strong relationships with students aged from 2 - 11 years
- Followed school policies for maintaining discipline during lunch time.
- Observed children during social interactions and encouraged positive choices for minimising and resolving conflicts.
- Demonstrated flexibility whilst dealing with unexpected circumstances or last-minute changes.
- Supervised small group of children on school trips, ensuring safety and enjoyment for all participants.
- Trained in first aid and provided first aid assistance.
- Contributed to improved literacy rates with targeted reading sessions
- Follow Safeguarding Procedures to monitor and protect children.
Customer Service Assistant
Kliklok Ltd International
Bristol, Bristol
04.2015 - 12.2015
- Handled telephone, email and mailed correspondence.
- Guaranteed positive customer experiences by efficiently resolving customer concerns and complaints.
- Recorded customer interactions in line with company policy.
- Advised customers on availability, pricing and location of products.
- Communicated effectively with colleagues to ensure seamless service delivery.
- Successfully delivered on tasks within tight deadlines.
- Calculated bills owed by customers, prepared invoices and distributed statements.
DNA Analyst
Forensic Science Service
Huntingdon, Cambridgeshire
06.2004 - 08.2009
- Processed items of evidence for collection of DNA
- Submitted detailed, accurate and complete records of examinations, including taking photographs
- Cleaned work areas and equipment to maintain high quality control standards.
- Adhered to strict confidentiality policies when dealing with sensitive customer information.
- Operated various robotic machines to analyse samples.
Education
Bachelor of Science - Forensic Science
Anglia Polytechnic University
Cambridge 09.2000 - 07.2003
A-Levels - Biology, Psychology, General Studies, English Language
Braintree College
Braintree, Essex 09.1995 - 07.1997
GCSEs - Science, D&T, French, English Lit, English Lang, Maths, Geography, PE
Notley High School
Braintree, Essex 09.1990 - 07.1995
Skills
- Meticulous eye for detail
- Interpersonal communication
- First-aid certified
- Multitasking efficiency
References
References available upon request.
Timeline
SMSA
Bristol City Council
04.2018 - Current
Customer Service Assistant
Kliklok Ltd International
04.2015 - 12.2015
DNA Analyst
Forensic Science Service
06.2004 - 08.2009
Bachelor of Science - Forensic Science
Anglia Polytechnic University
09.2000 - 07.2003
A-Levels - Biology, Psychology, General Studies, English Language
Braintree College
09.1995 - 07.1997
GCSEs - Science, D&T, French, English Lit, English Lang, Maths, Geography, PE
Notley High School
09.1990 - 07.1995
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