Summary
Overview
Work history
Education
Skills
Accomplishments
Affiliations
Timeline
Generic

Jessica Chapman

Summary

A partially qualified accountant with ACCA credentials, proficient in financial reporting, investment oversight, and regulatory compliance offering comprehensive expertise in accountancy and IT software. Demonstrates strong organisational skills with a focus on meeting deadlines, alongside team management and training capabilities. Proficient in various software applications, fostering effective communication and interpersonal skills to build customer relationships, adept at client engagement, board-level communication while maintaining high confidentiality standards. Adaptable to change with a positive attitude, aiming to leverage these competencies towards continued professional growth.

Overview

13
13
years of professional experience
7
7
years of post-secondary education

Work history

Assistant Financial Account Manager

Aon Insurance Managers (Guernsey) Limited
Guernsey
09.2020 - Current
  • Interact with stakeholders, including shareholders, auditors, and investment advisers.
  • Supported line manager in client deliverables and mentoring junior team members.
  • Delivered high-quality service maintaining client standards across client portfolios.
  • Presented accounting and treasury details at board meetings.
  • Generated management and statutory accounts on time, adhering to regulatory standards.
    Collaborated with clients to define reporting expectations and guarantee timely submissions.
  • Assisted with the deposit processes, ensuring compliance with mandates and investment guidelines. Oversaw cash flow and reconciliations in accordance with established guidelines.
  • Liaised with outsourced accounting functions in Bangalore and Poland for administrative support.
  • Collaborated with underwriters and directors to prepare comprehensive board papers.
  • Oversaw cash flow, investments, and reconciliations in accordance with established guidelines.
  • Heavy involvement in year end audits Conducted claims reconciliation while executing year-end audits for accuracy
  • Coordinated end-of-year tax preparations; facilitated a smooth process.

Senior Receptionist

The Farmhouse Hotel
Guernsey
05.2019 - 09.2020
  • Delivered custom care to ensure guests' needs were met during their stay.
  • Managed incoming calls, emails, and customer queries efficiently and effectively.
  • Took ownership of customer queries, ensuring prompt follow-up and resolution.
  • Promoted hotel services positively while upselling available rooms.
  • Coordinated reservations for accommodation, restaurant bookings, and meetings professionally.
  • Handled end-of-day banking and cash management with accuracy.
  • Prepared guest billing and invoices, undertaking daily administrative tasks as needed.
  • Assisted in coordinating events and addressing operational requirements.

Internship in International Tourism Management

Tropical House
Gran Canaria
11.2018 - 04.2019
  • Coordinated international groups and managed bookings for housing facilities and reception.
  • Ensured positive guest experiences, raising overall satisfaction rating from 8.8 to 9.2.
  • Orchestrated activities including hikes, tapas nights, and beach trips to enhance guest engagement.
  • Organised live concerts and workshops while promoting the house via social media platforms.
  • Performed physical work during ongoing renovations, contributing to improvements in painting and gardening.
  • Provided extensive knowledge of top local tourist destinations to guests.
  • Handled billing processes across cash, debit, and credit, reconciling discrepancies during checkout.

Assistant Underwriter

QBE
01.2015 - 10.2018
  • Drove growth and profitability of branch account by negotiating and securing profitable business.
  • Processed new business, renewals, and mid-term adjustments for mid-corporate cases.
  • Cultivated strong relationships with stakeholders, including brokers and internal agencies.
  • Collaborated with colleagues to deliver exceptional service to clients.
  • Ensured policy wordings remained compliant with legal requirements and market developments.
  • Reviewed insurance claims alongside the claims team to determine payouts.
  • Managed personal work priorities and organised time efficiently.
  • Reported to management, clearly articulating reasoning behind generated premiums and terms.

Underwriting Assistant

QBE
05.2012 - 01.2015
  • Supported Underwriting team, providing assistance as required.
  • Trained and mentored new employees on computer systems and customer service skills.
  • Recognised for rapid learning, enabling cross-training on various products.
  • Handled confidential information, ensuring compliance with data protection standards.
  • Maintained diary system, organised visitor greetings, and provided refreshments.
  • Coordinated meeting room bookings and managed stationary supplies efficiently.

Education

Partially qualified

ACCA

A Levels - History, Sport, Dance

Franklin College
09.2009 - 06.2011

GCSEs - undefined

Healing School A Science Academy
09.2004 - 06.2009

Skills

  • Comprehensive accountancy and IT software expertise
  • Partial qualified accountant - ACCA
  • Team management and training capabilities
  • Positive attitude towards change and adaptability
  • Strong organisational skills with deadline focus
  • Proficient in various software applications
  • Communication and interpersonal skills
  • Building customer relationships
  • High confidentiality standards



Accomplishments

Guernsey Netball player of the Year 2023

Affiliations

Hiking

Timeline

Assistant Financial Account Manager

Aon Insurance Managers (Guernsey) Limited
09.2020 - Current

Senior Receptionist

The Farmhouse Hotel
05.2019 - 09.2020

Internship in International Tourism Management

Tropical House
11.2018 - 04.2019

Assistant Underwriter

QBE
01.2015 - 10.2018

Underwriting Assistant

QBE
05.2012 - 01.2015

A Levels - History, Sport, Dance

Franklin College
09.2009 - 06.2011

GCSEs - undefined

Healing School A Science Academy
09.2004 - 06.2009

Partially qualified

ACCA

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Jessica Chapman