Jessica Chapman
Summary
A partially qualified accountant with ACCA credentials, proficient in financial reporting, investment oversight, and regulatory compliance offering comprehensive expertise in accountancy and IT software. Demonstrates strong organisational skills with a focus on meeting deadlines, alongside team management and training capabilities. Proficient in various software applications, fostering effective communication and interpersonal skills to build customer relationships, adept at client engagement, board-level communication while maintaining high confidentiality standards. Adaptable to change with a positive attitude, aiming to leverage these competencies towards continued professional growth.
Overview
13
13
years of professional experience
7
7
years of post-secondary education
Work history
Assistant Financial Account Manager
Aon Insurance Managers (Guernsey) Limited
Guernsey
09.2020 - Current
- Interact with stakeholders, including shareholders, auditors, and investment advisers.
- Supported line manager in client deliverables and mentoring junior team members.
- Delivered high-quality service maintaining client standards across client portfolios.
- Presented accounting and treasury details at board meetings.
- Generated management and statutory accounts on time, adhering to regulatory standards.
Collaborated with clients to define reporting expectations and guarantee timely submissions. - Assisted with the deposit processes, ensuring compliance with mandates and investment guidelines. Oversaw cash flow and reconciliations in accordance with established guidelines.
- Liaised with outsourced accounting functions in Bangalore and Poland for administrative support.
- Collaborated with underwriters and directors to prepare comprehensive board papers.
- Oversaw cash flow, investments, and reconciliations in accordance with established guidelines.
- Heavy involvement in year end audits Conducted claims reconciliation while executing year-end audits for accuracy
- Coordinated end-of-year tax preparations; facilitated a smooth process.
Senior Receptionist
The Farmhouse Hotel
Guernsey
05.2019 - 09.2020
- Delivered custom care to ensure guests' needs were met during their stay.
- Managed incoming calls, emails, and customer queries efficiently and effectively.
- Took ownership of customer queries, ensuring prompt follow-up and resolution.
- Promoted hotel services positively while upselling available rooms.
- Coordinated reservations for accommodation, restaurant bookings, and meetings professionally.
- Handled end-of-day banking and cash management with accuracy.
- Prepared guest billing and invoices, undertaking daily administrative tasks as needed.
- Assisted in coordinating events and addressing operational requirements.
Internship in International Tourism Management
Tropical House
Gran Canaria
11.2018 - 04.2019
- Coordinated international groups and managed bookings for housing facilities and reception.
- Ensured positive guest experiences, raising overall satisfaction rating from 8.8 to 9.2.
- Orchestrated activities including hikes, tapas nights, and beach trips to enhance guest engagement.
- Organised live concerts and workshops while promoting the house via social media platforms.
- Performed physical work during ongoing renovations, contributing to improvements in painting and gardening.
- Provided extensive knowledge of top local tourist destinations to guests.
- Handled billing processes across cash, debit, and credit, reconciling discrepancies during checkout.
Assistant Underwriter
QBE
01.2015 - 10.2018
- Drove growth and profitability of branch account by negotiating and securing profitable business.
- Processed new business, renewals, and mid-term adjustments for mid-corporate cases.
- Cultivated strong relationships with stakeholders, including brokers and internal agencies.
- Collaborated with colleagues to deliver exceptional service to clients.
- Ensured policy wordings remained compliant with legal requirements and market developments.
- Reviewed insurance claims alongside the claims team to determine payouts.
- Managed personal work priorities and organised time efficiently.
- Reported to management, clearly articulating reasoning behind generated premiums and terms.
Underwriting Assistant
QBE
05.2012 - 01.2015
- Supported Underwriting team, providing assistance as required.
- Trained and mentored new employees on computer systems and customer service skills.
- Recognised for rapid learning, enabling cross-training on various products.
- Handled confidential information, ensuring compliance with data protection standards.
- Maintained diary system, organised visitor greetings, and provided refreshments.
- Coordinated meeting room bookings and managed stationary supplies efficiently.
Education
Partially qualified
ACCA
A Levels - History, Sport, Dance
Franklin College
09.2009 - 06.2011
GCSEs - undefined
Healing School A Science Academy
09.2004 - 06.2009
Skills
- Comprehensive accountancy and IT software expertise
- Partial qualified accountant - ACCA
- Team management and training capabilities
- Positive attitude towards change and adaptability
- Strong organisational skills with deadline focus
- Proficient in various software applications
- Communication and interpersonal skills
- Building customer relationships
- High confidentiality standards
Accomplishments
Guernsey Netball player of the Year 2023
Affiliations
Hiking
Timeline
Assistant Financial Account Manager
Aon Insurance Managers (Guernsey) Limited
09.2020 - Current
Senior Receptionist
The Farmhouse Hotel
05.2019 - 09.2020
Internship in International Tourism Management
Tropical House
11.2018 - 04.2019
Assistant Underwriter
QBE
01.2015 - 10.2018
Underwriting Assistant
QBE
05.2012 - 01.2015
A Levels - History, Sport, Dance
Franklin College
09.2009 - 06.2011
GCSEs - undefined
Healing School A Science Academy
09.2004 - 06.2009
Partially qualified
ACCA