Jessica Carne

Part time employment working front of house as a waitress.

My duties were:

• · Taking orders & serving customers
• · Provided friendly, courteous service, maximising positive customer satisfaction ratings.
• · Clear tables & make sure restaurant was clean, tidy & set up for next session.

• Created speciality drinks according to exact customer requests and preferences.
• Cleaned counters, machines, utensils and seating areas for immaculate cafe conditions.
• Ensuring stock levels are managed.
• Handling money.

• Prepared alcoholic and non alcoholic beverages within target service timeframes.
• Greeted customers by name, remembering drinks selections and special requests to provide attentive, personalised service.
• Collected cash payments, processing and providing correct change and receipts
• Attended tables regularly to check customer needs were met, promptly processing additional food and drink orders.

I started working at Compass House Medical Centres in 2017 as an apprentice. My apprentiship contract ended in October 2018 where I then stayed on in reception and admin. I built up my knowledge in all areas of primary care and was appointed to Deputy Care-Co ordinator in May 2023.

• Booking patient appointments and successfuly dealing with general patient queries.
• Filing and coding clinical letters and passing to necessary clinicials where action is required.
• Dictations - typing referrals, letters to patients and consultants.
• Processing referrals - knowledge with choose and book, routine, urgent and two week wait referrals.
• Dictations - typing referrals, letters to patients and consultants.
• Safeguarding
• Complaints
• Co-managing a team