Jessica Cannon
Lowestoft,Suffolk
Summary
Efficient and Hard working job seeker with good customer service skills and a lot of experience for my age.
Overview
2
2
years of professional experience
Work history
General Assistant
Redwings Horse Sanctuary
Fritton, Norfolk
03.2023 - Current
- Assisting in the Visitor Centre, Cafe and Gift shop.
- Kept dining and service areas spotlessly clean for continued customer satisfaction.
- Maintained positive environments for customers and staff with enthusiastic can-do attitude.
- Provided excellent customer experiences through attentive, efficient service, increasing repeat business.
- Created clean, hygienic café environments, continuously prioritising adherence to food safety rules.
- Processed food orders with strict attention to detail, communicating customer needs with kitchen staff to meet exact requirements.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Delivered outstanding in-store experience through positive and attentive customer service.
- Used outstanding product knowledge, sales and customer relations skills to drive substantial profit increases.
- Operated cash registers with accuracy and processed cash and card transactions.
Chip Shop Assistant
Southwold Pier
Southwold, Suffolk
02.2023 - Current
- Warmly greeted customers and proactively reduced wait times.
- Served customers at 2 counters simultaneously, balancing making hot drinks and using the ice cream machine to reduce waiting times.
- Maintained immaculate shop visual standards, organising window shops and rotating food items to maintain an appetising appearance.
- Collaborated and offered support with extra tasks to meet team goals.
- Offered exceptional customer service with strong product knowledge.
- Completed daily cleaning lists to maintain tidy and welcoming dining areas.
- Enabled smooth operations during peak times by assisting in food preparation tasks.
- Cleaned and repaired ice cream machine to support dessert sales.
- Served 100+ customers per hour with friendly greetings and strong order accuracy.
- Advised customers on menu queries, recommendations and dietary and allergy concerns.
Retail Assistant
Southwold Pier
Southwold, Suffolk
02.2023 - Current
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Delivered outstanding in-store experience through positive and attentive customer service.
- Used outstanding product knowledge, sales and customer relations skills to drive substantial profit increases.
- Carried out sales floor cleaning, maintaining impeccably high store presentation and hygiene standards.
- Worked with tireless drive and energy to maintain efficient sales operations during peak trading hours and promotional events.
- Maintained outstanding till service efficiency during peak hours, reducing customer wait times for optimised satisfaction.
- Operated cash registers with accuracy and processed cash and card transactions.
- Assisted customers with product selection and sales, recommending items to increase transaction value.
Waitress
Southwold Pier
Southwold, Suffolk
02.2023 - Current
- Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
- Kept guest tables neat and tidy by regularly clearing away dirty dishes and used glasses and wiping down surfaces.
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
- Warmly greeted guests upon arrival to create welcoming atmosphere.
- Delivered exceptional service by greeting and serving customers in timely, friendly manner.
- Discussed menu items and dietary concerns, noted special requests and suggested additional items to meet upsell goals.
- Checked in with customers during meals to check orders were received correctly and met guests' expectations.
- Prepared mixed drinks and poured wine, beer and non-alcoholic beverages within target service timeframes.
- Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests.
- Provided menu and offered recommendations to complement dining experience.
- Participated in staff meetings to discuss specials, menu changes and group reservations.
- Arranged tables and set up linens and silverware in preparation for guests.
- Greeted and escorted guests to tables.
- Attended tables regularly to check customer needs were met, promptly processing additional food and drink orders.
- Provided efficient food and drinks service for high levels of customer satisfaction.
Dog Day Care Attendant
The Dog Hotel
Beccles, Suffolk
08.2021 - 10.2022
- Completed walks in inclement weather and difficult terrain.
- Maintained safe, welcoming environments to make dogs feel calm and relaxed.
- Worked patiently with nervous dogs to build confidence and trust for safe, happy walks.
- Confidently walked up to 4 dogs simultaneously.
- Managed dog walking duties for 30 dogs, ensuring timely pickups and adequate exercise.
- Identified and addressed signs of stress or discomfort, notifying owners immediately.
- Treated all dogs with kindness and care, providing regular updates to owners for continued trust.
Equine Groom
Hill farm
Beccles, Suffolk
08.2021 - 10.2022
- Coordinated daily feeding, watering and exercise schedules, adhering to strict dietary requirements to achieve desired weight.
- Updated vets with comprehensive progress reports following injury or illness.
- Cleaned and brushed horses' coats for silky smooth finished look.
- Led horses to and from stables and fields safely to reduce likelihood of injuries.
- Monitored horse welfare and wellbeing, identifying and addressing any unmet needs.
- Monitored electric fencing and irrigation systems.
- Cleaned and maintained leads, bridles and saddles.
- Tacked up and untacked horses before and after outings.
- Mucked out stables and yards in line with schedule.
Skills
- Self-motivated
- Well organised
- Professional and mature
- Fast learner
- Passionate about what I do
Timeline
General Assistant
Redwings Horse Sanctuary
03.2023 - Current
Chip Shop Assistant
Southwold Pier
02.2023 - Current
Retail Assistant
Southwold Pier
02.2023 - Current
Waitress
Southwold Pier
02.2023 - Current
Dog Day Care Attendant
The Dog Hotel
08.2021 - 10.2022
Equine Groom
Hill farm
08.2021 - 10.2022