Jessica Brown
Leeds,LDS
Summary
Reliable and highly motivated individual seeking role in Customer Service. Equipped with robust communication and problem-solving skills, along with keen ability to manage tasks efficiently. Committed to enhancing customer experiences and streamlining operational processes for optimal success.
Overview
4
4
years of professional experience
Work history
Administrative assistant
Epoch Home Care (EHC) Ltd
Leeds, West Yorkshire
03.2025 - Current
- Expedited document filing system with a new, organised method.
- Interacted professionally with clients providing excellent service at all times.
- Maintained stock levels to avoid shortages in office supplies.
- Examined, scanned and input documents in software system.
- Contributed to team effort by accomplishing related results as needed.
- Supported staff with administrative needs for photocopying, faxing and filing.
- Handled incoming calls for staff, answering questions, directing calls and documenting messages.
Waitress assistant
Brownlee Arms
Leeds, West Yorkshire
04.2023 - 02.2025
- Prepared tables for guests and reset tables between customers.
- Followed health and hygiene standards when handling food and cleaning restaurants.
- Kept tables clear of used crockery, glassware and cutlery.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Greeted and escorted guests to tables.
- Attended tables regularly to check customer needs were met, promptly processing additional food and drink orders.
- Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
- Arranged tables and set up linens and silverware in preparation for guests.
- Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
- Streamlined administrative processes for increased efficiency in the workplace.
- Initiated purchase orders for office supplies ensuring cost-effective procurement.
- Maintained stock levels to avoid shortages in office supplies.
- Handled sensitive information discreetly maintaining high level confidentiality at all times.
- Improved customer satisfaction through prompt response to email and phone queries.
- Interacted professionally with clients providing excellent service at all times.
- Handled incoming calls for staff, answering questions, directing calls and documenting messages.
- Transcribed or scanned data to create new files.
Hair salon assistant
Horsforth Hair Lounge
Leeds, West Yorkshire
06.2021 - 04.2023
- Maintained spotlessly clean salon workstations and tools.
- Created positive, warm salon environment when greeting clients and supplying refreshments.
- Cleaned and sterilised tools and equipment used in hairstyling services.
- Gowned clients in preparation for salon services.
- Shampooed, conditioned and toned clients hair to professional standards.
- Ensured customers were greeted warmly, providing attentive care to enhance salon experiences.
- Stocked hair products and equipment with excellent merchandising techniques.
Education
Digital Marketing
Leeds Trinity University
Leeds 09.2024 -
GCSEs -
Ralph Thoresby School
09.2017 - 06.2022
A-Levels - Art
Ralph Thoresby School
Leeds 09.2022 - 06.2024
A-Levels - I Media
Ralph Thoresby School
Leeds 09.2022 - 06.2024
A-Levels - Sport
Ralph Thoresby School
Leeds 09.2022 - 06.2024
Skills
- Patient education
- Nutrition needs assessment
- Social media marketing
- Team building
- Communication skills
- Knowledge of technology
Timeline
Administrative assistant
Epoch Home Care (EHC) Ltd
03.2025 - Current
Digital Marketing
Leeds Trinity University
09.2024 -
Waitress assistant
Brownlee Arms
04.2023 - 02.2025
A-Levels - Art
Ralph Thoresby School
09.2022 - 06.2024
A-Levels - I Media
Ralph Thoresby School
09.2022 - 06.2024
A-Levels - Sport
Ralph Thoresby School
09.2022 - 06.2024
Hair salon assistant
Horsforth Hair Lounge
06.2021 - 04.2023
GCSEs -
Ralph Thoresby School
09.2017 - 06.2022
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