Jessica Brough
Kislingbury,Northamptonshire
Summary
Highly organised and proactive professional with expertise in financial processing and MS 360 proficiency. Detail-focused and accustomed to working within tight deadlines, consistently adheres to mandatory and statutory procedures. A strong administrative background in complex environments and able to be flexible and adaptable. Empathic listener with excellent communication skills, experienced across diverse communities and all levels of society. Reliable team player who builds productive relationships, supports colleagues, and develops effective procedures for information sharing and record keeping.
Overview
13
13
years of professional experience
5
5
years of post-secondary education
Work History
Administrator
KAM Construction
Northampton, Northamptonshire
09.2020 - 04.2025
- Working closely within a small team – proactively seeking to support colleagues in a small office environment working closely with internal and external colleagues.
- Financial processing – working to tight deadlines to ensure a comprehensive and accurate delivery of financial services within the company.
- Communication – creating professional and approachable relationships with colleagues, customers and contractors to ensure that all enquiries and necessary communication are effective and efficient – determining the requirements or queries of the enquirer and resolving any issues in a timely manner. Taking responsibility to resolve and sort issues as they arise.
- Liaising with relevant Government Departments to ensure all documentation and licencing is accurate and all records are up to date and comply with legislation and procedures.
- Working within a diverse community of contractors and customers – able to identify and ascertain the demands and queries in a timely and sensitive manner; seeking to resolve issues and communicate with both confidence and empathy.
- Accuracy and effective time management skills and development of procedures and pathways for efficiency and cost savings.
- Liaise with large commercial organisations, developing a network of contacts that facilitate smooth exchange of all necessary data and information.
- Created a streamlined procedure for management of geographically dispersed jobs – ensuring efficiency and optimum budget management whilst being considerate of the teams and contractors needs and demands.
- Management of materials and plant hire distribution – developed strategies and procedures to ensure all requirements are met in a timely fashion to minimise stress and disruption for teams working on the allotted jobs.
Bank Staff
Yorkshire Building Society
Worthing, Sussex
02.2020 - 08.2020
- Consistently followed bank policies whilst serving diverse client base.
- Provided excellent service, encouraging repeat business from satisfied customers.
- Demonstrated commitment to all regulations by adhering strictly to compliance procedures.
- Managed cash transactions for efficient daily operations.
- Resolved customer queries with timely and accurate information.
- Gained trust of clients by maintaining confidentiality of their financial information.
- Processed loan applications to aid customers in financial planning.
- Assisted senior bank staff for the smooth running of operations.
- Utilised banking software proficiently, improving speed and efficiency of tasks.
- Supported other team members during peak times, enhancing overall productivity.
Team Member
Coop
Arundel, Sussex
11.2019 - 02.2020
- Maintained high standards of food hygiene, securing customer trust.
- Collaborated closely with management on promotion strategies, boosting store visibility.
- Assisted in stock take, maintaining sufficient inventory at all times.
- Reduced waste by implementing recycling initiatives.
- Conveyed product information effectively to customers, promoting sales.
- Achieved efficient workflow with proper time management.
- Displayed teamwork skills to improve overall productivity
- Conflict resolution with upset customers
- Facilitated customer relations for increased brand loyalty.
- Delivered orders promptly, ensuring high levels of customer satisfaction.
- Warmly greeted customers and proactively reduced wait times.
Banking administrator/ Payments Administrator
Weatherbys Bank
Northampton, Northamptonshire
02.2015 - 11.2019
- Financial procedures - within fraud and international banking, adhering to strict regulations and protocols.
- Ensuring continuous professional development to keep up to date with all necessary legislation demands
- Corresponding with customers at all levels, following established procedures to ensure compliance and accuracy.
- Building positive and respected relationships across the portfolio of customers with both the horse racing community and private banking.
- Working with high profile clients and maintaining relationships to support the needs of the customer and proactively promote the bank.
Banking administrator
Weatherbys Bank
02.2015 - 05.2016
- I do a variety of banking roles from paying in cheques to speaking to customers on the phone.
Yard Assistant
Salcey Forrest Ridings
Milton Keynes, Buckinghamshire
07.2013 - 01.2015
- Taking responsivity for all areas of equine management and care
- Supported team members in daily tasks, fostering a collaborative atmosphere.
- Maintained a clean yard environment for optimal work conditions.
- Handled deliveries promptly, improving turnaround time.
- Ensured yard safety by regularly checking and maintaining equipment.
- Attended training sessions to improve knowledge and skills.
- Followed established protocols strictly, ensuring compliance.
- Provided customer service, ensuring satisfaction in every interaction.
Retail Assistant
Peacocks Retail
Northampton, Northamptonshire
08.2012 - 07.2013
- Trustworthy member of the team that resolved customer complaints, ensuring satisfaction and repeat business.
- Handles cash and responsible for the security of the premises
- Reconciliation procedures followed diligently and routinely
- Support all colleagues to create a safe and happy work environment
- Help customers to have a positive experience within the shop
Education
GCSEs - Science
Weston Favell Academy
Northampton, Northamptonshire 09.2005 - 07.2010
Skills
- Financial Processing
- Detail focussed
- Used to working within tight deadlines
- Organised and proactive
- Team player and supportive of colleagues
- Builds professional and productive relationships
- Adheres to all mandatory and statutory procedures
- Empathic listener with excellent communication skills and experienced across diverse communities and all levels of society
- Proactive and willing to take on challenges
- MS 360 proficient
- Reliable and trusted member of the team
- Able to develop procedures and pathways that support the team and allow effective information sharing and record keeping
Custom
- Outstanding professional telephone manner remains focused on customer needs.
- Professional attitude, customer orientated and excellent interpersonal skills.
- IT literate - proficient using MS Word, Excel, Outlook and in-house systems.
- Works well with management teams, is respectful and enthusiastic.
- Creates a strong client base, ensuring clients recommend her for future work and use her as their first point of contact.
- Thoughtful individual who can reflect on problems and issues to provide a creative and mutuality acceptable solution.
- Hardworking, willing to lead the way in completing a task to a high standard with tight deadlines.
Affiliations
- Horses and dogs. I enjoy being outside and working with my horses and walking my dog. I read avidly, exploring all genres and have a general interest in everything. I listen to podcasts and music.
Timeline
Administrator
KAM Construction
09.2020 - 04.2025
Bank Staff
Yorkshire Building Society
02.2020 - 08.2020
Team Member
Coop
11.2019 - 02.2020
Banking administrator/ Payments Administrator
Weatherbys Bank
02.2015 - 11.2019
Banking administrator
Weatherbys Bank
02.2015 - 05.2016
Yard Assistant
Salcey Forrest Ridings
07.2013 - 01.2015
Retail Assistant
Peacocks Retail
08.2012 - 07.2013
GCSEs - Science
Weston Favell Academy
09.2005 - 07.2010
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