Jessica Brimfield
Woking,United Kingdom
Summary
Motivated individual with a strong focus on customer satisfaction enhancement and effective task prioritisation. Exceptional empathy and understanding, coupled with excellent listening capacity and communication skills. Calm and productive under pressure, quickly resolving incidents and adapting to changing priorities to meet targets. Builds rapport quickly to develop constructive staff and customer relations.
Overview
8
8
years of professional experience
5
5
years of post-secondary education
Work history
Shift Leader
Fired Frog Pottery Cafe
Woking, Surrey
10.2025 - Current
- Ensured smooth operational flow by effectively managing shift schedules.
- Oversaw stock inventory, mitigating risk of shortages or overstock situations.
- Ensured compliance with health and safety regulations at all times during shifts, minimising incidence rates significantly.
- Managed opening or closing procedures during shifts for seamless transition between different teams on duty.
- Fostered teamwork amongst employees, enhancing workplace synergy and morale.
- Maintained high standards of customer service for improved satisfaction ratings.
- Kept detailed records of shift activities, providing comprehensive reports to upper management when required.
- Assisted customers in product selection, improving sales figures consistently.
- Prioritised tasks during busy periods to ensure timely delivery of orders or services.
Duty manager
Fieldhouse Coffee
Windlesham, Surrey
04.2025 - 09.2025
Assistant Manager
Bem Coffee
01.2024 - 09.2024
- Planned and coordinated staff meetings for management, supervisors, and entire teams.
- Arranged and participated in evening live music lounge sessions.
- Monitored stock levels from seven distinct ordering distributors.
- Implemented promotional strategies for increased footfall during holiday seasons.
- Delegated tasks to team members efficiently improving overall productivity.
- Familiarised with Square programme to manage shifts and update stock.
- Responded to relevant emails efficiently.
- Identified and trained new staff members effectively.
Shift Runner
Lightwater Country Park Café
02.2023 - 01.2024
Customer Service Representative, Fulfilment
MixPixie
03.2022 - 12.2022
- Processed all orders from third-party websites, including Amazon and NotOnTheHighStreet.
- Responded to customer enquiries and complaints with professionalism and efficiency.
- Acquired in-depth knowledge of product offerings to provide accurate information.
- Managed incoming calls, ensuring effective communication.
- Tracked and updated dispatch statuses for third-party orders promptly.
- Notified customers regarding returned items and replacements.
- Prepared and prioritised dispatch notes, organising by item size and staff allocation.
- Collaborated with the art department by submitting initial photoshopping work daily.
Partner
Starbucks
12.2021 - 06.2022
Barista, Barista Maestro & Assistant Manager
Costa Coffee
06.2017 - 10.2021
- Scheduled rotas four weeks in advance for entire team.
- Approved staff holidays to ensure adequate staffing levels.
- Ordered food and stock while maintaining barista duties during allocated mornings.
- Trained all staff members to adhere strictly to brand standards.
- Monitored sales targets and ensured weekly alignment with store KPIs.
- Maintained knowledge of sales performance, guiding team to achieve objectives.
- Executed opening and closing procedures, including cash handling and securing premises.
- Developed ability to remain composed under pressure in a fast-paced environment.
- Demonstrated proficiency in operating espresso machines with precision and care.
Education
GCSEs - English Literature, English Language, Music, Maths, Science, Drama, Food technology, Spanish, Religious Studies
Gordons School
01.2012 - 01.2017
Skills
- Customer satisfaction enhancement
- Task prioritisation
- Empathy and understanding
- Listening capacity
- Communication
- Food Hygiene Certification
About Me
Hello!
Please, call me Brim.
To note the employment gap from late 2024 to early 2025, I was travelling in Australia on a working holiday visa. In this time I picked up a few barista and cleaning jobs under casual contracts, most notably at Promenade, Bondi Beach as a Duty Manager.
Since being home from Australia, I am looking to distance myself from barista positions and closer to training in education and childcare, as with my current job I am learning how to run after school art and pottery classes.
Timeline
Shift Leader
Fired Frog Pottery Cafe
10.2025 - Current
Duty manager
Fieldhouse Coffee
04.2025 - 09.2025
Assistant Manager
Bem Coffee
01.2024 - 09.2024
Shift Runner
Lightwater Country Park Café
02.2023 - 01.2024
Customer Service Representative, Fulfilment
MixPixie
03.2022 - 12.2022
Partner
Starbucks
12.2021 - 06.2022
Barista, Barista Maestro & Assistant Manager
Costa Coffee
06.2017 - 10.2021
GCSEs - English Literature, English Language, Music, Maths, Science, Drama, Food technology, Spanish, Religious Studies
Gordons School
01.2012 - 01.2017