JESSICA BRIGGS
London,ENG
Summary
Accomplished professional specializing in business management and operations, with demonstrated leadership and communication skills. Proven ability to build relationships and manage stakeholders effectively. Expertise in crisis management, driving organizational success and enhancing operational efficiency.
Overview
11
11
years of professional experience
9
9
years of post-secondary education
Work history
Senior Operational Business Manager
Crown Prosecution Service
Westminster
08.2022 - 09.2025
- Managed CPS London Homicide and Advocacy teams.
- Led units managing £12M budget, optimising staff deployment and enhancing operational efficiency.
- Developed strategies for improved collaboration with criminal justice partners and case management.
- Oversaw financial records for counsel fees and prosecution costs, ensuring accuracy.
- Analysed casework outcomes to identify trends and implement necessary improvements.
- Spearheaded local reform initiatives, managing risks while driving positive outcomes.
- Directed CPS clerking operations alongside in-house Crown Advocates.
- Conducted practice development meetings with Crown Advocates to enhance skill sets.
Operational Training Tutor
Crown Prosecution Service
Westminster
12.2021 - 08.2022
- Collaborate with teams to deliver high-quality digital training, enhancing skills across all levels.
- Designed and deployed diverse operational learning products, leveraging cutting-edge methodologies to enhance digital capabilities across CPS professions.
- Act as a change ambassador, fostering development and local engagement through role modelling.
- Fostered partnerships with internal and external stakeholders, facilitating knowledge sharing and support for impactful learning initiatives.
- Identify and address operational knowledge gaps, evaluating success of implemented solutions.
Operational Business Manager
Crown Prosecution Service
Westminster
11.2020 - 12.2021
- Led London South Magistrates Courts team, implementing communication strategies to foster partnerships within CPS and with key stakeholders.
- Liaised with criminal justice agencies to streamline court operations, resolve management issues, and maintain case progression.
- Monitored Area budget, analysed expenditure, and ensured appropriate financial management steps were taken within the team.
- Prepared performance reports and attended reviews, managing risks to business objectives.
- Developed HR strategy aligning business objectives with staff development needs, setting targets and conducting regular reviews.
Paralegal Business Manager
Crown Prosecution Service
Westminster
06.2019 - 11.2020
- Optimized casework handling systems, ensuring compliance with Area guidelines and maximizing resource efficiency for improved quality outcomes.
- Resolved casework issues, allocated cases, and maintained smooth operations despite contingencies.
- Managed custody time limits across the team and case tracking, delivering performance targets and refining processes to enhance court casework and file management.
- Monitored court casework performance, refining systems to improve quality and resource use.
- Led implementation of new initiatives, driving change to achieve Area Business Plan goals while liaising with CJS agencies for smooth operations.
Paralegal Officer
Crown Prosecution Service
Pimlico
09.2014 - 06.2019
- Managed complex Crown Court casework, ensuring meticulous preparation and maintenance from receipt to conclusion, enhancing case success rates.
- Coordinated with diverse stakeholders including Counsel, Witnesses, Police, and Court staff to streamline case management and improve process efficiency.
- Handled all correspondence from court, police, and witnesses, ensuring clear communication and swift resolution.
- Drafted and served critical legal applications, created indictments, and processed Judges' Orders with precision, minimizing procedural errors.
- Negotiated expert fees and processed judicial orders, optimizing resource allocation and compliance.
Education
HNC Level 4 Business administration, NVQ Level 4 Business administration -
Crown Prosecution Service
09.2014 - 09.2016
3 - A Levels -
St Dunstan's College Sixth Form
09.2012 - 09.2014
10 GCSE's - undefined
St Dunstan's College
09.2007 - 06.2012
Skills
- Business Management
- Operations
- Leadership
- Change Management
- HR Strategy
- Budgetary oversight
- Market insightfulness
- Crisis handling
References
Zeltia, Carrera, London North Area Business Manager Crown Prosecution Service: Zeltia.Carrera@cps.gov.uk, 01483468281
Timeline
Senior Operational Business Manager
Crown Prosecution Service
08.2022 - 09.2025
Operational Training Tutor
Crown Prosecution Service
12.2021 - 08.2022
Operational Business Manager
Crown Prosecution Service
11.2020 - 12.2021
Paralegal Business Manager
Crown Prosecution Service
06.2019 - 11.2020
Paralegal Officer
Crown Prosecution Service
09.2014 - 06.2019
HNC Level 4 Business administration, NVQ Level 4 Business administration -
Crown Prosecution Service
09.2014 - 09.2016
3 - A Levels -
St Dunstan's College Sixth Form
09.2012 - 09.2014
10 GCSE's - undefined
St Dunstan's College
09.2007 - 06.2012
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