Summary
Overview
Work history
Education
Skills
Languages
Timeline
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Jessica Brazao

Blurton,Staffordshire

Summary

I'm a motivated individual and strongly committed to learning and personal growth. I am accustomed to working within a fast paced environment, particularly when delegating my time to multiple tasks effectively.


I have a strong personal interest in cars and the automotive sector. I participate in car events and dedicate my time into improving my knowledge by working alongside people on my own vehicle which has widen my interests within this industry having hands-on experience.

Overview

6
6
years of professional experience
8
8
years of post-secondary education

Work history

Sales & Customer Service Administrator

Easy Composites Ltd
Stoke-on-Trent, Staffordshire
04.2023 - Current
  • Responding to customer enquiries via phone and email, assisting with order placement, product enquiries and issue resolution.
  • Serving customers at trade counter and supporting customers predominantly in engineering and automotive industries
  • Processing purchase orders accurately ensuring timely fulfilment and delivery.
  • Maintaining up-to-date product knowledge to support customers needs effectively and to provide suitable solutions.
  • Guiding customers through available options resulting in informed decision-making.
  • Handling high-volume calls in professional manner.
  • Dealing efficiently with customer complaints, promoting positive brand image.
  • Handling shipping issues by liaising with external courier companies to resolve promptly.
  • Apply knowledge of VAT regulations and international export procedures to ensure compliance with financial and shipping standards.

CUSTOMER SUPPORT ADMINISTRATOR

G & E Commercials t/a Law Exports
Stoke-on-Trent, Staffordshire
10.2021 - 03.2023
  • Responding to email enquiries about our vehicles and creating WhatsApp groups for each potential customer.
  • Using applications for data entry and ensuring customers details are logged securely.
  • Sending follow up messages to potential leads.
  • Assisting other members of team with general admin tasks when and as required.
  • Be organised and have good time management skills.
  • Managing own workload and work as part of a team.
  • Being computer literate and proficient in using Microsoft systems including Microsoft Office, Excel and Word.
  • Creating and revising sales invoices for clients.
  • Improved company-client relationships through regular follow-up communications.

CAMPUS LIFE ASSISTANT

Staffordshire University
01.2021 - 06.2021
  • Carrying out all cleaning duties as well as following instructions & regulations in order to sustain health standards.
  • Use of my own initiative so that I can work individually as well as within a group to complete tasks and deadlines.
  • Work alongside colleagues whilst maintaining a good work ethic and communication so that work can be carried out accordingly and fast paced.
  • Promoting and sustaining a safe, secure and clean working environment; promptly emptying waste bins and transporting to designated areas.
  • Replenishing and cleaning student accommodations including kitchens and washrooms to ensure adherence to required hygiene standards.

RESIDENCE CLEANER

Unitemps (Staffordshire University)
06.2019 - 09.2021
  • Cleaning, communicating with colleagues, following instructions, health & safety/COSHH, work in a professional manner around students within campus.

Cleaner

Mitie
02.2020 - 07.2020
  • Fast paced, restaurants & call centre, ensuring high standard cleanliness in the dining area, maintaining a safe & clean environment, replenishing & disinfecting cubicles.
  • Use of my own initiative so that I can work individually as well as within a group to complete tasks and deadlines.

Education

BTEC Level 3 National Diploma - Graphic Designs

City of Stoke-on-Trent Sixth Form College
Stoke-on-Trent
09.2019 - 06.2021

A-Levels - Business

City of Stoke-on-Trent Sixth Form College
Stoke-on-Trent
09.2019 - 06.2021

GCSEs -

Ormiston Meridian Academy
Stoke-on-Trent
09.2014 - 06.2019

Skills

    Problem Solving

    Time Management & Organisation

    Attention to Detail

    Customer Communication Skills

    Teamwork

Languages

English
Native
Portuguese
Upper intermediate
Spanish
Elementary

Timeline

Sales & Customer Service Administrator

Easy Composites Ltd
04.2023 - Current

CUSTOMER SUPPORT ADMINISTRATOR

G & E Commercials t/a Law Exports
10.2021 - 03.2023

CAMPUS LIFE ASSISTANT

Staffordshire University
01.2021 - 06.2021

Cleaner

Mitie
02.2020 - 07.2020

BTEC Level 3 National Diploma - Graphic Designs

City of Stoke-on-Trent Sixth Form College
09.2019 - 06.2021

A-Levels - Business

City of Stoke-on-Trent Sixth Form College
09.2019 - 06.2021

RESIDENCE CLEANER

Unitemps (Staffordshire University)
06.2019 - 09.2021

GCSEs -

Ormiston Meridian Academy
09.2014 - 06.2019

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Jessica Brazao