Hi, I’m
Jessica Bowker
Summary
I'm energetic and hardworking employee, who is well-versed in strong communication and organisation skills. Seeks solutions to problems and applies analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing shows/events. I maintain daily operations of Front of House areas and lead by example to motivate high-achieving, dedicated service teams.
Overview
5
years of professional experience
2
years of post-secondary education
Work history
Trafalgar Entertainment - The Beck TheatreHayes, Hillingdon
Venue Supervisor
2023.06 - 2024.01 (7 education.months_Label)
Job overview
Managed Casual staff Rotas
Organised the Volunteer Ushers using an online system
Booked and Received Food and drink orders
Maintained the stock room using FIFO
Input FOH invoices on Zonal System
Trained to Duty Managers/FOH staff
Fire Warden and 1st Aid Trained
Trafalgar Entertainment - The Beck TheatreHayes
Duty Manager
2021.11 - 2023.06 (1 education.year_Label & 7 education.months_Label)
Job overview
- Confident in operating till system
- Managing other hospitality and usher teams
- Understand relevant evacuation process
- Communicating with other departments
- Complete and up to date training, relevant for position
The ExchangeRichmond
Event Assistant
2021.10 - 2023.07 (1 education.year_Label & 9 education.months_Label)
Job overview
- Liaising with customers and staff
- Keeping good time management
- Being adaptable in any situations
- Leading a small team
- Complete and up to date training, relevant for position
Youngs - The Park HotelRichmond
Front of House Assistant
2020.01 - 2021.11 (1 education.year_Label & 10 education.months_Label)
Job overview
- Liaising with customers and management
- Working in a team and managing junior members
- Comprehensive knowledge of menu and systems
- Confident experience handling payments and money
- Complete and up-to-date training, relevant for position.
Gordon Craig TheatreStevenage
Theatre Technician
2019.07 - 2020.07 (1 education.year_Label)
Job overview
- Maintenance and upkeep of equipment
- Assisting in all departments including Lighting, Sound, and Carpentry
- Supporting clients from inhouse/touring events.
Education
St Mary's UniversityTwickenham, Richmond upon Thames
BA (Hons) from Technical Theatre
2017.09 - 2019.07 (1 education.year_Label & 10 education.months_Label)
University overview
- Graduate with 1st Class Honours
- Focus on Stage, Company and Production Management and a range of Theatre Crafts
- Multiple placements which lead to employment
Hertford Regional College
UAL Extended Diploma from Performing and Production Arts
2017
Barnwell School
2015
University overview
Including Maths + English (8 B-C)
I am first aid and customer management trained.
Skills
- For years I have assisted in running shows and events, which meet different level of skills and requirements per show
- I achieve this by using my strong administrative skills to implement detailed calendars and in-depth documentation This benefitted my team and myself, to make sure no details were missed
- I have managed teams of individuals for theatre and hospitality, to create an encouraging and engaging working environment Making sure everyone feels included and supported
Organised
Management
- Being adaptable to any situation in managing multiple teams is something I encourage myself and the team to do, to get the best outcome of everyone
- Having worked in the theatre and hospitality industry; I have found that my interpersonal skills have been invaluable in assisting with the main goal of ensuring a positive customer/client experience
- The experience of dealing with difficult and stressful situations/customers is something that will always appear when working in a customer facing role I learn more with every experience I encounter and thrive in solving problems
Customer Service
Timeline
Venue Supervisor
Trafalgar Entertainment - The Beck Theatre
2023.06 - 2024.01 (7 education.months_Label)
Duty Manager
Trafalgar Entertainment - The Beck Theatre
2021.11 - 2023.06 (1 education.year_Label & 7 education.months_Label)
Event Assistant
The Exchange
2021.10 - 2023.07 (1 education.year_Label & 9 education.months_Label)
Front of House Assistant
Youngs - The Park Hotel
2020.01 - 2021.11 (1 education.year_Label & 10 education.months_Label)
Theatre Technician
Gordon Craig Theatre
2019.07 - 2020.07 (1 education.year_Label)
St Mary's University
BA (Hons) from Technical Theatre
2017.09 - 2019.07 (1 education.year_Label & 10 education.months_Label)
Hertford Regional College
UAL Extended Diploma from Performing and Production Arts