Summary
Overview
Work history
Education
Skills
Languages
Custom
References
Timeline
Generic

Jessica Bonney Mensah

Summary

Dynamic individual skilled in addressing competing priorities with stringent time management and strategic prioritisation. Versed in industry best practices and regulatory requirements.

Offering a strong foundation in teamwork, discipline, and problem-solving. Knowledgeable about managing responsibilities under pressure and collaborating with diverse teams. Ready to use and develop communication, organisational, and leadership skills in any business setting or corporate environment.

Overview

6
6
years of professional experience
3
3
years of post-secondary education

Work history

National service person

Agricultural Development Bank - ADB HQ
02.2021 - 07.2024
  • Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
  • Successfully delivered on tasks within tight deadlines.
  • Consistently arrived at work on time and ready to start immediately.
  • Offered friendly, efficient customer service and handled challenging situations with ease.
  • Increased customer satisfaction by resolving issues.
  • Completed duties to deliver on targets with accuracy and efficiency.
  • Completed customer orders with speed and accuracy.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Applied critical thinking to analyse problems, evaluate solutions and select best decisions.
  • Delivered exceptional customer service by proactively listening to concerns and answering questions.
  • Oversaw daily operations to achieve high productivity levels.

Head of Operations

Gomoa Central Job Center
11.2023 - 11.2023
  • Company Overview: A Fully Founded & Sponsored Project to support livelihood of the good people of Gomoa Central in; Apprenticeship Program Targeted Investment Advocacy Farmers Market Job Search Assistance Skill Development Career Counselling
  • A Fully Founded & Sponsored Project to support livelihood of the good people of Gomoa Central in; Apprenticeship Program Targeted Investment Advocacy Farmers Market Job Search Assistance Skill Development Career Counselling

Administrative Assistant

Department of Cooperatives
11.2023 - 11.2023
  • Register, educate and support Cooperative groups within communities and at large the district.
  • Coordinated office operations by handling phone inquiries, managing correspondence and supervising office cleanliness.
  • Supported accurate record-keeping with proficient data entry skills.
  • Contributed to team effort by accomplishing related results as needed.
  • Improved customer satisfaction through prompt response to email and phone queries.

Ticketing Agent

Menesh Travel and Tour
10.2022 - 12.2022
  • Assist passengers with their flight reservation, hotel bookings and travelling guidance
  • Maintained up-to-date knowledge on airline policies, contributing to informed decision-making.
  • Reduced waiting time for customers through fast-paced yet accurate processing of tickets.
  • Improved customer satisfaction by promptly addressing ticketing issues and concerns.

Promotions Supervisor

Forewin Ghana (Hayat Department - Molfix Diaper)
11.2018 - 11.2018
  • Monitor, evaluate and supervise promotion activities to boost sales and solidify brand quality.

Education

Bachelor of Science - Business Administration in General Program

Central University College
02.2021 - 07.2024

West African Senior Secondary Certificate Examination -

Gomoa Senior High Technical School
05.2017

Skills

  • Invoicing and billing experience
  • Stakeholder engagement
  • Task prioritisation
  • Records management
  • Telephone etiquette
  • Microsoft Office proficiency
  • Confidentiality awareness
  • Customer Service
  • Invoice processing
  • Attention to Detail

Languages

English

Custom

West African Senior Secondary Certificate Examination, Gomoa Senior High Technical School, Gomoa Dawurapong, Ghana

References

References available upon request.

Timeline

Head of Operations

Gomoa Central Job Center
11.2023 - 11.2023

Administrative Assistant

Department of Cooperatives
11.2023 - 11.2023

Ticketing Agent

Menesh Travel and Tour
10.2022 - 12.2022

National service person

Agricultural Development Bank - ADB HQ
02.2021 - 07.2024

Bachelor of Science - Business Administration in General Program

Central University College
02.2021 - 07.2024

Promotions Supervisor

Forewin Ghana (Hayat Department - Molfix Diaper)
11.2018 - 11.2018

West African Senior Secondary Certificate Examination -

Gomoa Senior High Technical School

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Jessica Bonney Mensah