Jessica Bird
Ilfracombe,Devon
Overview
7
7
years of professional experience
Work history
Restaurant supervisor
SQ Bar and Restaurant
Braunton, United Kingdom, Devon
10.2024 - Current
- Ensured smooth operation by effectively managing front of house staff.
- Promoted positive dining experience with exceptional customer service skills.
- Trained new staff members, leading to improved service standards.
- Provided leadership during busy periods to maintain excellent service levels despite high volumes of guests.
- Organised special events and private functions, showcasing the establishment's versatility and adaptability.
- Handled difficult customer situations calmly, retaining their loyalty and repeat business.
- Handled cash transactions accurately, ensured balanced till at the end of shift.
- Locking up and accurately performing security measures for the establishment after shift.
Waitress in a hotel restaurant and weddings.
Sandy Cove Hotel
Braunton, United Kingdom, Devon
01.2018 - 10.2024
- Gained knowledge from a young age about the importance of a high work ethic and the logistics of business management.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Warmly greeted guests and wedding parties upon arrival to create welcoming atmosphere.
- Attended tables regularly to check customer needs were met, promptly processing additional food and drink orders.
- Greeted and escorted guests to tables.
- Translated customer requests clearly to kitchen staff to meet specific dietary needs and preferences.
Waitress and shop assistant
Ilfracombe Aquarium
Ilfracombe, United Kingdom
05.2019 - 03.2020
- Utilised professional communication skills to resolve customer complaints.
- Assisted with inventory management, streamlined restaurant operations.
- Showcased extensive knowledge of menu items, heightened customer decision making.
- Met special dietary requests with careful preparation and presentation of dishes.
- Enhanced guest satisfaction through attentive and prompt service.
Education
Bachelor's Degree - Arabic and Politics
University of Exeter
Exeter and Amman 10.2023 -
A-Levels - History, Economics and Spanish
Ilfracombe Academy
Ilfracombe 09.2020 - 06.2022
Languages
English
Native
Arabic
Upper intermediate (B2)
Levantine Arabic Dialect
Intermediate
References
References available upon request.
Education and Background:
- Attended an International School in Doha, Qatar for three years (09/2014-07/2017).
- Completed a two-week intensive course and achieved high mark in MSA Arabic in Rabat, Morocco (04/2024).
- Achieved high first-class grade in the Qasid Institute for Arabic in Amman, Jordan for year abroad. (08/2024-07/2025).
- Currently informal tutor in English with a language partner.
Timeline
Restaurant supervisor
SQ Bar and Restaurant
10.2024 - Current
Bachelor's Degree - Arabic and Politics
University of Exeter
10.2023 -
A-Levels - History, Economics and Spanish
Ilfracombe Academy
09.2020 - 06.2022
Waitress and shop assistant
Ilfracombe Aquarium
05.2019 - 03.2020
Waitress in a hotel restaurant and weddings.
Sandy Cove Hotel
01.2018 - 10.2024