Summary
Overview
Work history
Education
Skills
Timeline
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Jessica Binks

North Shields,Tyne and Wear

Summary

Motivated and detail-orientated professional with strong customer service experience, now seeking an apprenticeship opportunity in finances management sectors. Proven ability to manage information accurately, work under pressure, and communicate effectively with diverse teams and customers. Eager to develop technical skills and progress within a structured learning environment.

Overview

4
4
years of professional experience
5
5
years of post-secondary education

Work history

Customer advisor

B&Q
North Shields, North Tyneside
04.2024 - Current
  • Teamwork and Knowledge: Eager to help across several departments during busy times has facilitated me to develop a variety of skills and build knowledge of multiple goods. Participated in several training sessions to operate various machines and aggressively sought out opportunities to learn new skills in order to better understand the store's operations and contribute to its success.
  • Customer Retention and Engagement: Serving upwards of 50 customers per day, developed good relationships with both new and returning clients by providing specialised product recommendations, swiftly resolving enquiries, and keeping a cheerful, accessible demeanour. Regularly supported trade clients by outlining the benefits of the B&Q Trade Point initiative and registering them for accounts, ensuring that all relevant information was obtained correctly. Leading to recurrent business and excellent reviews from clients who valued dependable, competent service. Followed GDPR and company policies when handling customer information, keeping everyone safe.
  • Stock Management: Responsible for maintaining accurate stock levels by regularly inspecting inventory, restocking shelves, and organising displays to meet visual merchandising standards. Flagged low-stock or high-demand items to management to prevent shortages and improve product availability. Played a key role during seasonal stock changes and promotional setups, ensuring stock was well-presented and easily accessible to customers.
  • Frequently recognised by management for customer excellence.

Shift manager

McDonald's
Clapham Junction, Wandsworth
07.2023 - 02.2024
  • Leadership and People Management: Oversaw and frequently led a group of up to 30 employees during demanding shifts, guaranteeing seamless operations and top-notch customer support. Delegating responsibilities, setting and communicating store/shift targets and supervising employees to maintain standards and procedures.
  • Operational Effectiveness: Implemented effective strategies to reduce waiting times by 20% therefore improving overall customer satisfaction. Managed inventory levels, minimising waste and optimising stock rotation resulting in a 5% decrease in costs. Controlled labour effectively by monitoring hourly profits and projected sales in accordance to labour keeping them at a minimum.
  • Problem Solving and Conflict Resolution: Competently resolved customer complaints and internal conflicts, maintaining a professional and positive working environment. Implemented solutions to address recurring issues leading to a 10% decrease in customer complaints over the course of 6 months.

Crew trainer

McDonald's
Clapham Junction, Wandsworth
10.2022 - 07.2023
  • Training and Development: Conducted comprehensive training sessions with crew members, focusing on company procedures, food preparation, customer service standards and safety protocols. Mentored and coached trainees, ensuring a consistent adherence to quality and service standards.
  • Performance Evaluation: Assessed trainee progress frequently and provided constructive feedback to enhance performance and skill development. Collaborated with management to identify potential leaders and recommended advancement opportunities within the team.
  • Team Support: Assisted in daily operations, demonstrating flexibility, team work to ensure a smooth delivery of service. Displayed leadership qualities to maintain stable operations during peak hours, boosting morale and perpetuating positive atmospheres and exceptional service.

Crew member

McDonald's
Clapham Junction, Wandsworth
11.2021 - 10.2022
  • Employee of the month- June 2022
  • Employee of the third quarter 2022

Crew member

McDonald's
byker, North Tyneside
05.2021 - 10.2021
  • Adaptability and Flexibility: Rapidly adapted to varying roles and positions, including cashiering, kitchen operations and drive thru procedures. Demonstrated flexibility in scheduling and availability to meet business demands.
  • Team Collaboration: Displayed teamwork by supporting colleagues and effectively communicating within the team to reach operational goals set by management.
  • Customer Service Excellence: Provided friendly, polite and professional mannerisms in a high-volume, fast-paced environment. Maintained a positive can do attitude and ensured customer satisfaction by addressing inquiries and resolving issues promptly.

Education

GCSEs -

Burnside College
Wallsend, North Tyneside
09.2015 - 06.2020

Skills

  • Knowledge of gdpr regulations
  • Multitasking capability
  • Resilience in stressful situations
  • Basic accountancy
  • Empathy and patience
  • Team Leadership
  • Time Management

Timeline

Customer advisor

B&Q
04.2024 - Current

Shift manager

McDonald's
07.2023 - 02.2024

Crew trainer

McDonald's
10.2022 - 07.2023

Crew member

McDonald's
11.2021 - 10.2022

Crew member

McDonald's
05.2021 - 10.2021

GCSEs -

Burnside College
09.2015 - 06.2020

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Jessica Binks