Jessica Bates
Aylesbury,Buckinghamshire
Summary
Motivated and reliable individual with strong communication skills and a positive, customer-focused approach. Thrives when working with people, with experience in roles that require teamwork, responsibility and clear communication. Confident interacting with a wide range of individuals and comfortable in busy, fast-paced environments. Highly organised, adaptable and committed to delivering excellent service, whether working independently or as part of a team.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
Work history
Swimming Teaching Assistant
Watersplash Dolphins Swim School
Aylesbury, Buckinghamshire
2024.02 - 2026.04
- Delivered friendly and professional customer service to students and parents, helping to create a welcoming environment.
- Maintained open communication with parents, offering lesson information and advice.
- Adapted communication styles between different students to maximise learning outcomes.
- Worked collaboratively to solve unexpected challenges and support teachers with lesson delivery.
- Built positive relationships with students to encourage development and confidence.
- Encouraged pupil autonomy through guided support and learning.
- Provided feedback on children's progress, identifying areas for improvement.
- Supervised students and ensured a safe, accident-free environment.
- Prepared lesson equipment to facilitate efficient lessons.
- Offered one-on-one guidance to suit individual needs and learning styles.
Administration
Honda
Aylesbury, Buckinghamshire
2023.03 - 2023.04
- Achieved efficient administration with accurate record keeping.
Cafe server (Temporary Event Work)
Quainton Railway Station
Aylesbury, Buckinghamshire
2022.05 - 2022.05
- Improved customer satisfaction by providing attentive and professional service.
Education
A-Levels - English Literature, Art, Biology
Sir Henry Floyd Grammar School
Aylesbury, Buckinghamshire 2024.09 -
GCSEs - Art, English Literature and Language, Maths, Business Studies, History, Combined Science, RE, PE.
Thornton College
Milton Keynes 2022.01 - 2024.06
Waddesdon C of E School
Aylesbury, Buckinghamshire 2019.09 - 2022.01
Skills
- Teamwork and collaboration
- Communication and public speaking
- Organisation and time management
- Customer Service
- Ability to build rapport with customers
- Confidence interacting with different people
- Adaptability in busy environments
- Self-motivation and initiative
- Health and safety awareness
- Leadership
- Problem-solving
Affiliations
- Self-care and natural products.
- Sports and fitness.
- Reading.
Accomplishments
Excellence in English Award (2023)
Timeline
A-Levels - English Literature, Art, Biology
Sir Henry Floyd Grammar School
2024.09 -
Swimming Teaching Assistant
Watersplash Dolphins Swim School
2024.02 - 2026.04
Administration
Honda
2023.03 - 2023.04
Cafe server (Temporary Event Work)
Quainton Railway Station
2022.05 - 2022.05
GCSEs - Art, English Literature and Language, Maths, Business Studies, History, Combined Science, RE, PE.
Thornton College
2022.01 - 2024.06
Waddesdon C of E School
2019.09 - 2022.01