Jessica Bartlett
Consett,Durham
Summary
Driven professional with proactive approach and knack for troubleshooting and project management.
Results-driven professional with keen eye for detail and strong commitment to delivering top-notch installations. Ready to drive operational excellence and ensure seamless project execution for enhanced client satisfaction.
Overview
9
9
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work history
Installation Manager
Amp Renewables / Retro Renewables
Washington, Durham
2024.11 - Current
- Liaised with suppliers, securing best quality equipment at competitive prices.
- Delivered high-quality installation services to meet client needs.
- Conducted regular training sessions for staff to improve skills.
- Ensured safety protocols were adhered to during all installations.
- Streamlined installation processes, enhancing overall efficiency.
- Assessed potential risks and mitigated them before starting an installation job.
- Guaranteed strict compliance with building codes, regulations and industry standards.
- Implemented innovative strategies to speed up the installation process.
- Fostered a positive work environment that encouraged productivity amongst team members.
- Monitored performance of individual team members, providing feedback as necessary.
- Provided customers with excellent service through clear communication and professional advice.
- Create RAMS and Construction Phase Plans for all jobs
Lead administrator
AMP Renewables / Retro Renewables
Washington, Durham
2023.02 - 2024.11
- Established professional rapport with clients, reflecting positively on the company image.
- Handled sensitive information confidentially according to GDPR guidelines for client trust and security.
- Maintained company database, ensuring data accuracy.
- Handled complaints professionally whilst maintaining a calm demeanour, fostering positive relations with upset customers.
- Interacted with customers professionally by phone, email and in-person to deliver accurate service information.
- Assisted clients with daily enquiries and addressed incoming correspondence to maintain timely responses.
- Liaised with customers to resolve enquiries, appointment requests and billing questions.
Install administrator
0800 Repair
Houghton-Le-Spring, Durham
2021.04 - 2023.02
- Streamlined office operations by implementing efficient administrative procedures.
- Answered phone calls, resulting in improved communication and customer service.
- Improved communication by liaising between drivers, warehouse staff and customers on a regular basis.
- Maintained high levels of data accuracy for smooth business operations by conducting regular database audits.
- Streamlined customer communication by handling and resolving product queries.
- Liaised with suppliers when ordering laboratory materials, guaranteeing timely delivery and stock replenishment.
Waitress
The Guzzling Gander
Durham, Durham
2017.01 - 2021.04
- Guarantee customer satisfaction
- Processing orders
- Delivering meals
- Welcoming guests.
- Maintain cleanliness in areas
- Arrange tables for optimal dining experience
- Resolve any complaints efficiently
Education
NVQ Level 3 - Public Services
New College Durham
Durham 2016.09 - 2018.06
GCSEs - School
St Leonards Catholic School
Durham 2013.03 - 2016.06
Skills
- Installation scheduling
- Site safety oversight
- Health and safety certification
- Time management proficiency
- Team Leadership
- Effective customer communication
- Project management
- Customer service satisfaction
- Decision-making
- Organized
- Able to work under pressure
- Hard-working
- Ambitiou and very determined
- Time management
- Problem solving
Affiliations
- Gym
- Walking
- Camping
Certification
SMSTS
References
References available upon request.
Timeline
Installation Manager
Amp Renewables / Retro Renewables
2024.11 - Current
Lead administrator
AMP Renewables / Retro Renewables
2023.02 - 2024.11
Install administrator
0800 Repair
2021.04 - 2023.02
Waitress
The Guzzling Gander
2017.01 - 2021.04
NVQ Level 3 - Public Services
New College Durham
2016.09 - 2018.06
GCSEs - School
St Leonards Catholic School
2013.03 - 2016.06