Jessica Aylmer
London
Summary
Dynamic professional with a proven track record in office administration and customer service. Excelled in project management and maintained exceptional telephone etiquette, enhancing client satisfaction and operational efficiency. Demonstrated a keen ability to manage supplies and support administrative tasks, contributing to a streamlined office environment. Highly organized with exemplary multitasking, time management, and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.
Overview
9
9
years of professional experience
Work History
Front Desk Receptionist
Dress2Kill
04.2024 - 06.2024
- Managed files and records for clients.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained inventory of office supplies and placed orders.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Drafted common document templates to reduce time spent creating documents from scratch.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Front of House Server
Tudor Barn
09.2023 - 04.2024
- Processed orders and sent to kitchen employees for preparation.
- Answered customers' questions, recommended items, and recorded order information.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Inspected dishes and utensils for cleanliness.
- Increased sales significantly by upselling higher-end products to customers.
Sales Assistant
Ayre Bakery
04.2015 - 06.2019
- Assisted customers with prompt and polite support in-person and via telephone.
- Fielded customer questions to share information about products, availability, and pricing.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
Education
Bachelor of Arts - Fashion Design
Arts University Bournemouth
Bournemouth, United Kingdom06.2019
Skills
- Project Management
- Mail distribution
- Correspondence drafting
- Supply Management
- Office Organization
- Office Administration
- Administrative Support
- Spreadsheet tracking
- Time Management
- Listening Skills
- Business Administration
- Telephone Etiquette
Timeline
Front Desk Receptionist
Dress2Kill
04.2024 - 06.2024
Front of House Server
Tudor Barn
09.2023 - 04.2024
Sales Assistant
Ayre Bakery
04.2015 - 06.2019
Bachelor of Arts - Fashion Design
Arts University Bournemouth
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