Jessica Auton
Hemel Hempstead,Hertfordshire
Summary
Since I started working in hospitality from a young age, I always had my mind set on progressing in the industry. It has allowed me to be very sociable, out-going and a great team player. This line of work allowed me to grow my confidence and I am more than comfortable to do anything out of my comfort zone.
Now that I have blossomed into a better character, I am looking to enhance my skills and gain experience in a different career.
Having gained over 3 years experience in sales & an office environment, it has allowed me to learn new skills as well as learning new things about myself. I have gained a heap of confidence in talking to new clients over the phone or via email, creating good relationships with them and maintaining those relationships. Working within this industry for a couple years, I have been able to gather the correct knowledge and terminology in order to progress further in my career and hopefully succeed even more.
I've learnt how to deal with the easy customers and the more tricky ones which has built my confidence up and I know I am capable to handling anything face on. I enjoy the day-to-day challenges and that no 2 days are ever the same.
Overview
7
7
years of professional experience
1
1
Certification
Work history
Sales administrator
Burdens
Hemel Hempstead, Hertfordshire
02.2025 - Current
- Improved customer satisfaction by handling all sales queries swiftly and efficiently. Always being competitive with prices to win sales and maintain the relationship with the customer.
- Scheduled appointments for potential clients increasing opportunities for new business development.
- Coordinated with the sales team, enhancing overall productivity.
- Maintained effective communication between sales and other departments.
- Resolved customer queries using in-depth product and service knowledge.
- Raised quotes and progressed to orders.
- Answering all phone calls / email queries promptly, giving great customer service and reliable for help or assistance when needed.
Credit Controller
Blizzard Group
Hemel Hempstead, Hertfordshire
01.2024 - 12.2024
- Chased customers ahead of payment deadlines, ensuring balanced accounts within agreed invoice timeframes.
- Negotiated payment plans with customers experiencing financial difficulties, maintaining positive relations.
- Streamlined credit control processes, improving efficiency and reducing time to collect debts.
- Liaised with solicitors and debt recovery agencies to recover unpaid debts when necessary.
- Updated customer accounts and processed payments.
- Developed and maintained strong relationships with customers, enhancing client satisfaction and loyalty.
- Reconciled customer disputes efficiently, ensuring accurate invoicing and prompt payment.
- Documented customer payments and credit queries precisely, maintaining accurate and up-to-date accounts.
Sales Administrator
Planners Services & Sundries
Radlett, Hertfordshire
04.2022 - 12.2023
- Maintained excellent customer satisfaction by staying helpful, polite and friendly throughout phone calls and other interactions.
- Addressed and solved customer complaints such as missing deliveries and inaccurate orders in a timely and efficient fashion.
- Created various accounting and sales documents, such as invoices, sales orders and quotations.
- Created good relationships with customers - always went above and beyond to make them happy and make sure their jobs were complete.
- Raised purchase orders, liaising with suppliers to keep all orders delivered on time and in full.
FoH Team Leader
The Red Lion
Bushey, Hertfordshire
09.2020 - 02.2022
- Employed excellent time-management skills to maximise task completion and reduce errors.
- Managed team of dedicated employees, overseeing hiring, training, and professional growth of employees.
- Assisted in developing advertising and marketing strategies across social media platforms.
- Served each guest with sincere, positive and enthusiastic attitude.
- Elevated customer service by training staff, optimising restaurant operations and efficiently resolving order issues.
Bar Team Member
The Green Man
Hemel Hempstead, Hertfordshire
06.2018 - 09.2020
- Demonstrated full knowledge of all menu items, contents and preparation methods.
- Maintained brand image by ensuring neat personal appearance.
- Processed cash, credit card and voucher payments using POS terminals.
- Elevated customer service by training staff, optimising restaurant operations and efficiently resolving order issues.
- Upheld high standard of cleanliness in all work areas area.
Education
BTEC - Fashion & Design
West Herts College
GCSEs - English
Wymondham College
GCSEs - Maths
Wymondham College
GCSEs - Science
Wymondham College
GCSEs - Textiles
Wymondham College
Skills
- Leadership and team-building
- Cash handling and processing
- Sociable and outgoing
- Excellent telephone manner
- Great attention to detail
- Knowledge of general admin
- Raising purchase orders
- Great team player
- Willingness to learn something new
- Not afraid to step out of comfort zone
- Telesales expertise
- Relationship building tactics
Additional Information
REFERENCES
Kaylie Garrett - Burdens - Sales Manager - 01442 502444
Philippa Bailey - Blizzard Group - MD - 0330 400 4245
Alan Morgan - Planners Services & Sundries - MD - 020 7609 8321
Dawn Hall - The Red Lion - General Manager - 020 8421 9312
Hobbies and interests
- Gym
- Walking my dog!
- Solo travels
- Reading
- Spending quality time with family and friends
Certification
- Clean driving licence
Timeline
Sales administrator
Burdens
02.2025 - Current
Credit Controller
Blizzard Group
01.2024 - 12.2024
Sales Administrator
Planners Services & Sundries
04.2022 - 12.2023
FoH Team Leader
The Red Lion
09.2020 - 02.2022
Bar Team Member
The Green Man
06.2018 - 09.2020
BTEC - Fashion & Design
West Herts College
GCSEs - English
Wymondham College
GCSEs - Maths
Wymondham College
GCSEs - Science
Wymondham College
GCSEs - Textiles
Wymondham College
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