Jessica Akosah
Accra,Ghana
Summary
Highly skilled professional with a proven ability to work under pressure and deliver exceptional results. also demonstrate great communication skills, problem-solving abilities, and I'm committed to leveraging these strengths to drive success in future roles.
Overview
2
2
years of professional experience
Work History
Customer Relations
MTN GHANA
01.2023 - 01.2024
- Responded to customer enquiries, providing clear information on MTN Ghana's products, services, and promotions.
- Resolved customer complaints promptly to ensure satisfaction and uphold the company's reputation.
- Provided technical support for network, device, and service issues, offering troubleshooting and solutions.
- Assisted with account management tasks like updating personal info, processing payments, and explaining billing.
- Collected and documented customer feedback to improve services, and relay insights to relevant teams.
Executive assistant
GRAPHIS COMMUNICATIONS GROUP LTD
01.2022 - 01.2023
- Collaborated with a team to create detailed reports, simplifying complex data for better decision-making.
- Managed and coordinated social events for committee directors, ensuring smooth execution and attendee satisfaction.
- Handled key administrative tasks, including news publication and article writing, to support the company's information dissemination, and online presence.
Education
High School -
Mfantsiman Girls Secondary School
Saltpond, Ghana 2016 - 2019
Bachelor of Arts - Public Relations Management
University of Professional Studies
Accra, Ghana 2019 - 2023
Skills
- Ability to work under pressure
- Great communication skills
- Problem solving
- Time management
- Attention to detail
- Sales persuasion
- Influential networking
Languages
English
Advanced
References
References available upon request.
Timeline
Customer Relations
MTN GHANA
01.2023 - 01.2024
Executive assistant
GRAPHIS COMMUNICATIONS GROUP LTD
01.2022 - 01.2023
High School -
Mfantsiman Girls Secondary School
2016 - 2019
Bachelor of Arts - Public Relations Management
University of Professional Studies
2019 - 2023
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