Jesse Opuni

Nottingham

Summary

Results-driven professional with extensive experience in the energy sector, adept at navigating industry guidelines and effectively communicating with customers. Strong analytical and problem-solving skills developed through engineering studies enhance ability to adapt to market changes. Proven ability to deliver exceptional customer service while thriving in high-pressure environments.

Overview

years of professional experience

years of post-secondary education

Work history

Energy specialist

Eon

Nottingham

2024.11 - Current

Managed daily customer interactions through phone and email to effectively address meter reading and billing queries.
Oversaw customer experiences from the first point of contact, resolving concerns to ensure satisfaction.
Managed the resolution of complaints, guiding customers through complex issues related to electric and gas meters.
Worked in a team of 12 in delivering exceptional customer service and improving the online customer journey.
Facilitated meetings to develop solutions aimed at minimising company and product failures.

WAREHOUSE OPERATIVE-VNA DRIVER

FINDEL EDUCATION

2021.07 - 2024.11

Stock Replenishment, ordering and allocating inventory to replace missing products on location
Picking from height racking system, helping to manage the space in the warehouse
Operated very narrow aisle truck to move pallet in a very big distribution are to allow quick order picking in the warehouse
Understood warehouse product placement, read the information accurately and performed simple maths calculations

Education

Bachelor in Engineering

Nottingham Trent University

2020.01 - 2023.01

BTEC National Extended Diploma in Engineering -

Nottingham College

2018.01 - 2020.01

Skills

Programming tools: C, Matlab, Simulink & Python
Technical Proficiencies: CAD, Solidworks, Fusion 360, Ansys and Microsoft office

Soft skills: Problem solving, adaptability, time management teamwork, creativity
Problem-solving

Key achievements and extra curricular

Developed and implemented a model sport-wear provided with pressure sensors that can measure the impact location on the foot.

Accomplished to design projects under tight budgets and limited amount of time and to successfully present them in front of lectures and industry analysts.

Actively operated as part of team to achieve the final goal by showing a positive attitude.

Organising events and meeting for the the local youth church by guiding younger members in their faith journey, often through one-on-one mentoring or leading small-group Bible studies.

Timeline