Jess Rosset
London
Summary
Offering strong foundation in customer service with hands-on experience in coffee preparation, training and roasting. Knowledgeable about quality control, attention to detail, and teamwork. Ready to use and develop problem-solving, communication, and creative skills.
Overview
10
10
years of professional experience
Work history
Production Roaster
Grind
London, London
2025.06 - Current
- Handled green coffee beans properly before the roasting process,.
- Kept detailed records of roast profiles, contributed to consistency in products.
- Ensured consistent product quality with regular cupping and taste assessments.
- Maintained cleanliness, organisation of roasting area, led to improved productivity.
- Troubleshot issues with equipment promptly to minimise downtime.
- Followed strict timing schedules during the work shift for operational success.
- Improved efficiency in roasting operations to reduce waste.
- Implemented safety protocols in handling machinery, minimised workplace accidents.
- Assisted in inventory management, ensured smooth workflow.
Production Roaster
Dark Arts Coffee
London, London
2022.08 - 2024.12
- Worked with head of coffee on quality control, cupping and profile creation
- Roaster maintenance and cleaning
- Roasting on Diedrich IR-35 - 10kg - 30kg batches - 3 to 4 batches per hour
- Worked closely with baristas to ensure they understood the unique profiles of each coffee
- Maintained cleanliness, organisation of roasting area
- Kept detailed records of roast profiles, contributed to consistency in products.
- Regularly calibrated equipment for optimal performance.
- Collaborated closely with sourcing person to understand desired outcome of roa
- Researched latest coffee roasting trends to stay abreast with developments.
Shop manager/Senior barista
Dark Arts Coffee
2022.08 - 2024.12
- Enhanced customer service by training staff in effective communication and problem solving.
- Implemented health and safety protocols to ensure compliance with regulations and protect staff wellbeing.
- Assisted customers in making informed buying decisions through expert advice on products,.
- Negotiated with suppliers for better prices, leading to improved profit margins.
- Coordinated promotional events, creating greater brand awareness within the local community.
- Managed inventory to avoid stock shortages or excesses.
- Recommended improvements to management which led to reduced operational costs.
- Created rosters based on shifts and business needs for smooth operations.
Senior Barista
Origin Coffee
London
2021.06 - 2022.08
- Espresso, pour over & batch recipe creation
- Stock management
- Cleaning and basic maintenance of equipment
- Charlotte Road, Shoreditch, London
Enthusiast Trainer
Origin Coffee
London
2021.06 - 2022.08
- Hosting of enthusiast classes
- Latte Art
- Home Brewing
- Home Espresso
- Assisted in initial course creation
- Reporting back to management on course performance
- Charlotte Road, Shoreditch, London
Manager / Head Barista
St Pauls
London
2018.01 - 2020.01
- Staff rostering
- Stock management & ordering
- Cash handling and banking
- Working with house espresso roaster Caravan to utilise their training and support systems
- Social media
- Highbury & Islington, London
Head Barista
L’Expresso house
Sydney
2016.01 - 2017.01
- Stock management
- Staff training
- Dialling in and recipe creation
- Staff rostering
- Sydney, Wooloomooloo
Education
Media BTEC, Art A level, English
Harrow College
Harrow, MiddlesexEnglish, Math, Science, Art, IT, Media, R.E, French
Hatch End High School
Hatch End, Harrow, MiddlesexSkills
- Coffee professional with experience from brewing to roasting Skilled in espresso, manual brewing, flavour development and roast profiling Passionate about quality, sustainability, and great coffee
Timeline
Production Roaster
Grind
2025.06 - Current
Production Roaster
Dark Arts Coffee
2022.08 - 2024.12
Shop manager/Senior barista
Dark Arts Coffee
2022.08 - 2024.12
Senior Barista
Origin Coffee
2021.06 - 2022.08
Enthusiast Trainer
Origin Coffee
2021.06 - 2022.08
Manager / Head Barista
St Pauls
2018.01 - 2020.01
Head Barista
L’Expresso house
2016.01 - 2017.01
English, Math, Science, Art, IT, Media, R.E, French
Hatch End High School
Media BTEC, Art A level, English
Harrow College